-Flexible and long hours sometimes required.
-Sedentary work - Exerting up to 10 pounds of force occasionally,
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Must be able to work with and understand financial information and
data, and basic arithmetic functions.
-Must be willing to cross train in other accounting or
-Must be able to prioritize job functions in order to meet
-Perform guest services functions as required (i.e. check guests
in/out, take reservations, we-up calls, etc.).
-Audit and reconcile financial and statistical reports.
-Prepare and distribute necessary daily reports as required (i.e.,
Daily Operating Report, Discount Programs, Tax Reports, etc.)
according to hotel standards.
-Prepare and distribute month-end reports.
-Audit and reconcile all Front Desk and Food & Beverage Cashier's
-Audit, reconcile, consolidate, and transmit all credit cards on a
-Prioritize job functions in order to meet deadlines.
-Ensure accuracy of all numbers reported including statistics.
-Input and update financial information into corporate
-Perform daily, weekly, monthly and annual data processing system
functions as required.
-Keep management abreast of any unusual operational or financial
events and/or deviations of policies or procedures.
-Ensure overall guest satisfaction.
-Respond to governmental inquiries upon receipt.
-Handle guest requests.
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: La Quinta by Wyndham Orange County Airport, 2721
Hotel Terrace, Santa Ana, California 92705
Employment Status: Full-time