Affordable Housing Administrative Assistant

Company: UDR
Location: Santa Ana
Posted on: November 17, 2021

Job Description:

UDR, Inc. and its affiliated companies are adding a Affordable Housing Administrative Assistant to our operations team in Southern, CA. This position will support multiple properties and office out of 27 Seventy Five, our apartment community located in Costa Mesa, CA.GENERAL SUMMARY OF DUTIES: Responsible for maintaining compliance, monitoring and management of Affordable Housing Programs, including processing new applicants, renewals, maintaining waitlists, and ensuring compliance with local and state regulations for multiple assigned properties.ESSENTIAL FUNCTIONS:

• Maintain up-to-date knowledge on all Affordable Housing Program regulations.
• Update the application renewal and affordable unit leasing documentation as necessary.
• Process applications for Affordable Housing and Section 8 applicants including credit and resident certification.
• Approve qualified applications.
• Maintain participant files to ensure completeness of required documentation and verifications.
• Educate and advise residents regarding program issues.
• Conduct program orientations for participants as needed.
• Keep up to date on affordable housing policy changes and confirm that the community(s) follows local and state rules and regulations.
• Work with respective monitoring agents and program administrators to ensure that rents and income levels are being set at their maximum allowable levels.
• Review utility allowance schedules to confirm that the Company is in compliance and recognizing the greatest possible net rents.
• Provide superior customer service to internal and external customer.
• Prepare and confirm required data entry to update month-end reporting.
• Investigate and take appropriate action for fraud, unreported income, etc.
• Ensure that actions taken are correct and timely.
• Provide backup to sales as needed to assist and interact with prospects by answering questions, lease terms, and the local area.
• Provide assistance for the community(s) as needed with reports and tasks associated with the operation of the community and actions to ensure compliance with all applicable laws and company policies.
• Provide assistance to Business Manager team to diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write offs. And perform administrative tasks associated with site operations including, accounting and financial reporting, reconciling resident accounts, and performing other clerical tasks as needed.
• Assist with resident communication as needed.
• Assist other communities, as necessary or as requested.
• Create, update, and conduct periodic Affordable Housing Program training for UDR associates.
• Complete internal training for market-rate: One-Site - Navigation and Prospects, move-ins and rent, and move-outs.
• Complete internal training for affordable housing: One-Site - Navigation of Receipts and Waitlists, Certifications and Charges.
• Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:
  • Minimum of two years' experience in residential properties, property management or related business operation is required.
  • Minimum of one year of experience working with federal housing programs, financial eligibility determination, other affordable housing programs.
  • Accounting and Insurance experience is a plus.
  • OneSite software experience is a plus.Education:
    • Bachelor's degree and equivalent experience, required.Career Development and AdvancementWe offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 228 employees in 2020, that's an average of 19 associates promoted per month. We believe our employees are the organization's most important asset.Exceptional Benefits:We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.About UDR, Inc.UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!UDR Inc. is an Equal Employment Opportunity Employer.

Keywords: UDR, Santa Ana , Affordable Housing Administrative Assistant, Administration, Clerical , Santa Ana, California