Office Services Associate
Company: Williams Lea
Location: Santa Ana
Posted on: May 5, 2022
Job Description:
Williams Lea is the global provider of skilled business-critical
support services to financial, legal, and professional services
firms. We connect people, processes, and technology to manage
documents and streamline key operational functions.From our humble
beginnings as a financial printer in London, to our position today
as a global outsourcing leader, our business is built on a strong
heritage, great relationships, and a talented team. Our 6,000
worldwide employees work onsite at clients' locations and
onshore/offshore at Williams Lea operations centers providing
unrivaled support and helping clients transform their support
operations. With revenues of over $400 million, Williams Lea is
backed by Advent International, one of the largest global private
equity investors.Williams Lea is hiring for Office Services
Associates (known as OSAs) for our Los Angeles office for the
following shifts!
- Monday to Friday 8:00 am to 5:00 pm
- Monday to Friday 12:00 pm to 9:00 pmThis position will require
proof of Covid-19 vaccination-- -Pay: $17.00 - $20.00
hourlyBenefits:
- Medical
- Dental
- Vision
- 401k
- PTO
- Life Insurance
- Prescription Drug Plan
- Flexible Spending Account
- Domestic Partner Benefits
- Commuter Benefits
- Parking ProvidedThe Office Services Associate is responsible
for adding value in providing daily back office services for our
client and teams.-- - Services include but are not limited to
reprographics (copy) and mail services in both physical and digital
environments, with support for services in hospitality, facilities,
audio/visual, reception, and other Williams Lea service lines as
needed.-- -Job Duties:
- (* denotes an "essential function")
- *Utilize appropriate logs for all office services work.
- *Ensure that job tickets are properly filled out before
beginning work.
- *Perform work in office services, primarily reprographics, mail
and intake functions according to established procedures.
- *Follow procedures to run jobs in proper order.
- *Communicate with supervisor or client on job or deadline
issues.
- *Meet contracted deadlines for accepting, completing, and
delivering all work.
- *Troubleshoot basic equipment problems.
- Be able to lift up to 50 lbs. on a regular basis.
- Prioritize workflow.
- Performs Quality Assurance on own and work of others.
- Load machines with various paper, toner, supplies.
- Answer telephone, emails, and place service calls when
needed.
- Interact with clients in person, over the phone or
electronically.
- Adhere to Williams Lea policies in addition to client site
policies.
- Use equipment and supplies in a cost-efficient manner.Job
Qualifications:
- High school diploma or equivalent.
- Minimum (1) year office services experience preferably in a
legal, banking or large corporate environment.
- Skilled in the use of mail, phone, email, digital reprographics
and mail equipment.
- Familiar with general back office procedures to meet and
maintain client satisfaction.
- Proven customer service skills are required in order to create,
maintain and enhance customer relationships.
- Good written and verbal communication skills, including
professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a
timely manner.
- Ability to handle sensitive and/or confidential documents and
information.
- Able to make independent decisions that conform to business
needs and policy.
- Good problem-solving skills, with the ability and understanding
of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and
diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.Working
Conditions:
- Position operates at sites with maximum of 24/7 operations.-- -
Individual shift requirements will vary by site.
- Ability to work overtime as needed.
- Work is performed in a professional work environment.
- Professional attire required.
- Hazards include working with office machines (copiers, faxes,
scanners, bindery equipment, paper cutters) and cleaning supplies
and toner.
- Must be able to work standing up all or most of the time.Your
safety and well-being:As we all continue to deal with the effects
of COVID-19, your health and well-being remain our top priority. In
preparation for returning to our workplaces, the following guidance
has been developed with reference to government, designated
authority, as well as feedback received from employees. This
guidance is further supported by our Wellness site content and
external resources to help you manage through these unprecedented
times.Face masks:To supplement social distancing and where
stipulated, everyone is required to wear a face mask at all times
upon entering and when working within the building.Social
distancing:Workstations and office areas are continually evaluated
to ensure the 2m/6ft social distancing rule can be applied and
adhered to by all employees.It is the policy of Williams Lea to
ensure equal employment opportunity without discrimination or
harassment on the basis of race, color, creed, religion, national
origin, alienage or citizenship status, age, sex, sexual
orientation, gender identity of expression, marital or
domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law.Williams
Lea is a drug-free workplace and performs pre-employment substance
abuse testing.PandoLogic. Keywords: Clerk, Location: Santa Ana, CA
- 92702
Keywords: Williams Lea, Santa Ana , Office Services Associate, Administration, Clerical , Santa Ana, California
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