Customer Service Representative
Company: Delagroup Management, Inc
Location: San Diego
Posted on: July 8, 2025
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Job Description:
Delagroup Management is proudly partnering with AT&T to
deliver cutting-edge wireless solutions across San Diego. We are
built on product expertise, seamless customer care, and standout
support. Now hiring a Customer Service Representative—ideal for
someone empathetic, solution-driven, and committed to delivering
top-tier service and lasting customer relationships. As a Customer
Service Representative, you will take part in in-depth, hands-on
training to gain a solid grasp of AT&T’s wireless and telecom
offerings. You’ll sharpen your communication, troubleshooting, and
system navigation skills to handle customer needs with care and
efficiency. This experience will shape you into a trusted go-to
expert, turning customer questions into solutions and helping build
loyalty throughout the AT&T NDS campaign. Customer Service
Representative Responsibilities Act as the go-to contact for
AT&T customers, handling a range of wireless and telecom
inquiries. Quickly resolve service, billing, and account issues
with a customer-first attitude. Clearly explain AT&T products,
features, and promotions to help customers get the most from their
services. Assist with account updates, activations, upgrades, and
admin tasks with accuracy and speed. Log all customer interactions
and resolutions in our system for accurate record-keeping. Spot
complex issues early and escalate them smoothly to the appropriate
support teams. Gather customer feedback and share insights to help
improve services and experiences. Follow AT&T policies and
compliance standards in every transaction and interaction. Build
customer trust through empathy, patience, and consistent, helpful
support. Stay sharp by participating in regular product training
and professional development.
Keywords: Delagroup Management, Inc, Santa Ana , Customer Service Representative, Customer Service & Call Center , San Diego, California
