BRANCH SUPERVISOR

Company: Endeavor Bank
Location: San Diego
Posted on: February 17, 2026

Job Description:

Job Description Job Description FLSA CLASSIFICATION: EXEMPT POSITION DEPARTMENT: OPERATIONS REPORTS TO: BRANCH SUPPORT MANAGER POSITION OVERVIEW: The Branch Supervisor oversees daily operations and ensures exceptional service standards at our branches. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in managing branch operations. As a Branch Supervisor, you will be responsible for supervising branch staff, handling internal and external customer inquiries and concerns, ensuring efficient service delivery, and contributing to the overall success of the branch. DUTIES AND RESPONSIBILITIES: Supervise and lead a team of branch service associates, ensuring consistent, high-quality customer service. Address and resolve customer inquiries, complaints, and issues in a professional and timely manner. Oversee branch operations to ensure compliance with banking policies, procedures, and regulatory requirements. Minimize operational losses through proper risk mitigation Conduct regular coaching and performance evaluations for branch service associates. Ensure smooth daily branch operations, including maintaining adequate staffing levels and ensuring all services are delivered effectively. Monitor daily reports Assist with training and development of branch staff to enhance service knowledge and skills. Manage branch scheduling to ensure proper coverage and minimize downtime. Work collaboratively with the Operations Manager to achieve business objectives. Ensure the branch environment is welcoming, clean, and customer-friendly. Live and lead the Endeavor Core Values Perform required reconciliations, certifications and prepare for and achieve satisfactory audit results Perform other duties as assigned by the Operations Manager SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities. QUALIFICATIONS: Minimum 2 years of prior Bank supervisory experience Thorough knowledge of bank operations Ability to multi-task to complete duties and meet deadlines Ability to exhibit professionalism and a positive attitude under pressure Ability to work independently yet collaborate cross-functionally in a team environment Strong verbal and written communication skills Ability to handle multiple priorities, projects, and relationships simultaneously, strong organizational skills Strong customer focus and proven success in managing client accounts Knowledge of Microsoft Office products

Keywords: Endeavor Bank, Santa Ana , BRANCH SUPERVISOR, Customer Service & Call Center , San Diego, California