MSP IT Support Engineer - Help Desk Team

Company: Bowman Williams
Location: Santa Ana
Posted on: May 28, 2023

Job Description:

We are a premier Cloud & IT Managed Service Provider with a mission of reinventing technology by updating how it is serviced. We base our vision on a 'client-first' motto to focus on their business needs and challenges, then design their support solutions. We believe that investing in the health, happiness, welfare and continued career development of their employees and community allows them to spearhead the next big ideas that will shape the way technology enhances the world. We were founded on the fundamental need to enhance the community and culture through technology. Work together to grow together!Due to growth at nearly 20% year-over-year, we are looking to bolster our team and are currently seeking an MSP IT Support Engineer - Help Desk Team to provide IT support to end users- technical services, troubleshooting, and excellent customer service!The MSP IT Support Engineer - Help Desk Team will be full-time, permanent opportunity with a salary range of $45,000-$60,000 depending on experience, and benefts.What the MSP IT Support Engineer - Help Desk Team will be doing:Customer Service, Client Communication & Support:

• Handle Service Tickets- either dispatched to you or from incoming service hotline calls
• Thoroughly test all work and involve the client in acceptance testing to ensure their needs are met
• Fulfilling requests for moves, adds, and changes (MAC's)
• Connectivity and E-mail Troubleshooting (Internet, Applications, File Shares, POP3, IMAP, Exchange)
• Deploy our remote monitoring and management tools during onboarding and train end-users how to open tickets for Workstation Support (Hardware, OS Patches, Drivers, OS rebuilds)
• Prioritizing ticket urgencyAssisting with new Customer Onboarding /Onsite Installations:
  • Installing equipment
  • Documenting all new equipment and account infoInternal Administration:
    • Submit timesheets promptly, thoroughly, and accurately, with an appropriate breakdown of billable time by activity
    • Some on-call after-hours required, approximately once a quarter
    • 1+ years of IT troubleshooting and support experience
    • Desired Education/Certifications: - A+, N+, MCP, CCENT, College degree is preferred (But Mark Zuckerberg doesn't have one)
    • PC/Mac, Printing, End-user Application Support, Structured
    • Knowledge and experience in cabling, ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking and server support
    • PSA experience (ConnectWise suite) preferred
    • Reliable vehicle and valid Drivers' License
    • HMO (50% employee & dependent paid) or PPO (reimburses 50% of HMO for employee and dependents also)
    • Vision
    • Life Insurance
    • 401K with Partial Company Match
    • Free Parking
    • PTO
    • Flex day policy- for anything unexpected with less than 2 weeks notice (i.e. illness, personal, etc 45 days per year)
    • Free Office Snacks
    • Mileage Reimbursement at govt rate
    • Business Related Certification Reimbursement Program
    • Bi- Annual reviews for base salary increases Opportunity Location Santa Ana, CA Proposed Salary $45,000 - $60,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Santa Ana , MSP IT Support Engineer - Help Desk Team, Engineering , Santa Ana, California