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Service Desk Engineer California

Company: Numa Networks
Location: Santa Ana
Posted on: September 17, 2023

Job Description:

Numa Networks, LLC, winner of Orange County's Best Places to Work 2022, is looking to hire a Service Desk Engineer who thrives when working within a healthy company culture, and enjoys servicing clients!

We are looking for a talented individual who shares the same philosophies: provide outstanding customer service, showing respect, supporting one another, and always learning! ALSO, a positive attitude is important as culture for us is key to everything! Working as a team and treating others with respect is a must! We are growing and are in pursuit of "A" players to join our team of individuals offering groundbreaking technologies for our customers.

As a Microsoft Gold Partner that delivers enterprise-level service and management to businesses, our team knows how critical it is to reduce or even eliminate downtime in an effort for clients to succeed. Our services focus on providing end-to-end solutions that improve uptime, reduce security risks and provide technology solutions that give our clients a competitive edge. Achieving these goals requires a robust portfolio of services and technologies, including hardware and software from the world's top makers, a strong selection of public, private and hybrid cloud technologies, latest cyber security tools, and a flexible, complimentary service that meets business needs for any industry.


Primary Responsibilities:

First and foremost, maintain good client relations. Our employees are our most valuable resource, our clients are a close second.
Work on 1st level technical support tickets (remote and onsite)
Maintain network and server infrastructures across multiple companies
Assist with the implementations of various projects (Servers, Virtualization, Disaster Recovery)
Invest in personal technical education (this is important. We want you to always be growing and will provide time and resources to do so)

Personal Experience:

0-2 years' experience in Small Business IT systems (10-200 computers).
Working experience in IT consulting or MSP is a plus.
Must be able to touch type at 40 words per minute or better.
Excellent customer service skills: communication skills (both verbal and written), patience and enjoyment in interacting with end users is a MUST!
Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.
Use good judgment to effectively prioritize work
Ability to work on multiple projects concurrently while focusing on high-priority tasks
Due to rapid company growth, tech must be able to keep a level head in an often-fast paced environment.
Absolutely MUST be willing to joke around and have FUN with their team!

Technical Experience:

Knowledge/experience of Active Directory is helpful. Some familiarity with setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, login scripts is helpful.
Knowledge/experience with Hosted Exchange
Knowledge/experience of backup systems.
Knowledge/experience of firewall systems. Cisco, and Fortinet experience is a plus but willing to train.
Knowledge/experience supporting Windows 10
Knowledge/experience with virtualization is important.
If you have worked for an IT firm, MSP, and have familiarity with Managed Services this is a huge plus.

The right candidate must be able to lift 70 pounds and have a reliable personal vehicle, valid Driver's License, AND valid auto insurance. Must also be able to pass full Background Check and Drug Test.


This is a full-time position with a very stable and fast-growing company. We offer Paid Vacation and Sick, Holiday Pay, 401K, and educational reimbursement (Certification Tests, books, and training materials).

Get in at the ground floor and grow your career by helping us support our growing client base. We love taking hungry people and helping them develop their dream careers, therefore we are looking for long term candidates only!

Keywords: Numa Networks, Santa Ana , Service Desk Engineer California, Engineering , Santa Ana, California

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