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Senior IT Applications Manager

Company: First American
Location: Santa Ana
Posted on: September 10, 2020

Job Description:

Job Description: Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking a Senior IT Applications Manager to join our growing team! You will be leading our continuous development of the ServiceNow platform in support of the development, configurations and modifications of the enterprise application solutions. This includes responsibility for providing oversight in the implementation and maintenance of business and enterprise software solutions to ensure successful delivery of business needs. You will also partner with multiple business functions and IT teams to achieve results that drive growth, enable productivity and delivering on innovative solutions to drive business value. Essential Functions * Manage a high performing team of software developers in the development, configuration and modification of our enterprise application solutions from design, implementations to unit testing. * Responsible for delivering world class user experience while ensuring day-to-day business operations are handled promptly and effectively toward new development projects, maintenance and enhancement activities. * Model and create an environment of accountability for the team by setting clear goals in support of business outcomes. Coach and develop team, lead change and manage conflicts while fostering team collaboration. * Lead regular stakeholder meetings to discuss demand prioritization and capacity planning to ensure timely and high quality of product and service delivery. * Contribute to long-range planning for the department and provide input to help influence budget and financial decisions. * Ensure KPIs/SLAs and performance are met against vendor contract agreements. Develop performance metric and identify opportunities for process improvement to ensure smooth operation. * Ensure compliance with Information Security policies by enforcing design and coding standards to develop secure applications meeting control of IT systems. * Establish and implement governance policies, processes, procedures and standards to meet product quality, SLAs and reduce business impact events. * Facilitate evaluation selection of vendors and technology in alignment with IT standards and considering feasibility and support expectations such as cost and resource requirements. * Provide input toward innovations and transformative technology trends to enhance platform architecture. Education/Qualifications: * Experience managing SaaS, PaaS applications or full stack development team. * Knowledge of API strategy such as creations and consumption of REST and SOAP services. * Experience working in a technical domain (i.e., hardware, infrastructure, and software) * Understanding of cloud technologies like AWS, Azure. * Excellent communication skills * Strong influence and working relationships skills * Experience managing ServiceNow platform is a plus! * Bachelor's Degree or equivalent work experience of 5+ years of management experience with enterprise applications in a globally fast-paced, distributed environment. License or Certification ITIL and Project Management Professional (PMP) Certification preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Keywords: First American, Santa Ana , Senior IT Applications Manager, Executive , Santa Ana, California

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