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Account Manager

Company: Pioneer Circuits, Inc.
Location: Santa Ana
Posted on: January 9, 2021

Job Description:

Job Title: Account ManagerClassification: ExemptDepartment: Business Operations and Program DevelopmentReports to: Vice PresidentSummary: The Account Manager is responsible for establishing and growing strong, professional and dynamic relationships with our customers. This role acts as the pivotal customer facing representative handling all key communication related to quotations, order management, and overall customer development.Essential Duties and Responsibilities:

  • Act as key point of contact for all communication between assigned customers and all internal departments as necessary
  • Understand customer objectives and goals in order to tailor service for maximum benefit
  • Work closely with Manufacturing, Assembly, and Production Control in order to status and provide updates on customer orders
  • Provide quotation proposals in response to inquiries with timely follow up for potential orders
  • Ensure all orders and order change requests are processed accurately and in a timely manner
  • Review purchase orders to ensure terms and contract compliance are met
  • Proactively analyze and follow up on customer orders to ensure delivery commitments are attained and a high level of customer satisfaction is maintained
  • Research, investigate and take the lead on resolving issues that may arise on complex orders by coordinating between production, quality and finance departments
  • Prepare content, coordinate internal teams and lead agenda during customer meetings
  • Provide sales information on assigned accounts such as monthly bookings and forecasts
  • Identify and share new opportunities with Strategic Account Leads and senior management
  • Ensure order management reports are reviewed daily and proper action is taken to resolve order issues (Reports: production calendar, open order, blocked orders, incomplete orders, etc.)
  • Take part in assessments to identify efficiency opportunities and collaborate with other teams to drive business value
  • Report to senior management account status as requiredRequirements and Qualifications:--- Excellent organizational and decision-making skills necessary for a high degree of independent and self-directed work
    • Excellent verbal, written and presentation communication skills
    • Excellent emotional intelligence, collaboration and teamwork skills
    • Ability to solve practical problems and deal with a variety of factors in situations where limited standardization exists.
    • Ability to absorb and synthesize many types of information in order clarify and bring clarity to contract requirements
    • Excellent computer skills and proficiency with the Microsoft Office suite
    • Knowledge of manufacturing supply chain (Preferred)Last updated: 1/18/2020 Page 2
      • Knowledge of PCB manufacturing process (Preferred)
      • Experience working with an MRP or ERP platform (Preferred)Pay Scale:Commensurate with experienceEducation and Experience:
        • Bachelor's degree or higher or comparable industry experience
        • 2 to 5 years of experience in a similar role or equivalent combination of education and experiencePhysical Job Description:
          • Typical Working Conditions: Works indoors on site.
          • Equipment Used: Computers, printers, scanners and copiers.
          • Essential Physical Tasks: Standing, walking, sitting and computer use.

Keywords: Pioneer Circuits, Inc., Santa Ana , Account Manager, Executive , Santa Ana, California

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