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Direct Delivery Systems Manager

Company: Behr Process Corporation
Location: Santa Ana
Posted on: April 6, 2021

Job Description:

Job Description JOB SCOPE/ SUMMARY: Responsible for the management and execution of final mile delivery for the pro direct delivery business. Manage the implementation of new service markets and develop and monitor service metrics ESSENTIAL FUNCTIONS: 1. Daily management * Delivery execution* Carrier performance* Call center hotline* Safety performance 2. Customer service tracking * Dynamic reporting* Analytics - Identify gaps, drive action* Delivery performance - requested window vs. commitment and actual* Generate ad-hoc analysis to identify and report trends and anomalies. As requested assemble the ad-hoc analysis in a clear and concise report format for review by various managers and departments 3. Business Development * Identify trends and new business needs* Establish front end requirements on all new markets* Identify market CPG impact* Promo event Planning* New item or product change rollout 4. Business Oversight * Onboarding of new drivers* Owner of driver safety & DOT regulations* RCCM tracker* Evaluate monthly finance reports, CPG impact and transportation break down by market* Develop presentations for senior management and lead projects as assigned* Develop training programs to insure all direct delivery personnel are trained in job duties, safety practices, and standard operating procedures* Track key performance metrics* Resolve escalated customer problems.* Develop and implement programs to maintain and strengthen a positive, customer centered, results oriented culture within the direct delivery system.* Carrier sourcing and management QUALIFICATIONS: EXPERIENCE/EDUCATION/TRAINING: * Educational attainment equivalent to a Bachelor's degree in Business Administration or equivalent experience* Broad experience in transportation operations and distribution.* Experience in employee supervision and development.* Experience with a multi-functional business background with a strong emphasis in distribution, accounting, management and customer satisfaction.* Transportation background, knowledge of DOT regulations* Experience in final mile, white glove delivery services KNOWLEDGE/SKILLS/ABILITIES RECOMMENDED FOR POSITION: * Excellent verbal and written communication skills required* Excellent in Microsoft Excel, Word, PowerPoint, and other MS office programs and tools* Ability to construct and implement a project plan.* Ability to construct and manage budgets and consolidate complex data into understandable information* Ability to effectively present information and respond to questions from groups of customers or employees SPECIAL REQUIREMENTS: Travel as required STATUS: Exempt Full time BEHR (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-Verify Right to Work Poster: English & Spanish

Keywords: Behr Process Corporation, Santa Ana , Direct Delivery Systems Manager, Executive , Santa Ana, California

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