Senior Event Manager - Irvine Marriott - (21078668)
Company: Marriott International, Inc.
Location: Santa Ana
Posted on: January 10, 2022
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Irvine Marriott located at 18000 Von Karmen Ave., Irvine, CA, 92612
is hiring a Senior Event Manager.
Prepares all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level
service throughout the pre-event, event and post-event phases of
property events. This position primarily handles complex events.
Ensures a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue by up-selling and
offering enhancements to create outstanding events. Supports and
acts on behalf of the Director of Event Management or Director of
Event Planning and Operations in his/her absence. Serves as the
event planners primary contact (following turnover) on property and
is responsible for his/her experience.
Education and Experience
High school diploma or GED; 2 years experience in the event
management or related professional area.
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
Solve problems and/or suggest alternatives to previous arrangements
Leads pre-event and post-event meetings for assigned groups.
Identifies operational challenges associated with his/her group and
works with the property staff and customer to solve these
challenges and/or develop alternative solutions.
Manages customer budgets to maximize revenue and meet customer
Oversees his/her customer experiences from file turnover through
the post event phase until turnover back to sales.
Conducts pre- and post-event meetings as required to
review/communicate group needs and feedback.
Manages group room blocks and meeting space for assigned
Adheres to all standards, policies, and procedures.
Celebrates successes and publicly recognizes the contributions of
Executing the Sales and Marketing Strategy
Up-sells products and services throughout the event process.
Participates in customer site inspections and assists with the
sales process when necessary.
Acts as liaison between field sales person and customer throughout
the event process (pre-event, event, post-event).
Manages revenue and profitability associated with events.
Forecasts group sleeping rooms and event revenue (catering and
audio-visual) for his/her groups.
Reviews billing and payments with clients.
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and
Handles guest problems and complaints.
Makes presence known to customer at all times during entire event
Follows up with customer post-event.
Greets customer during the event phase and hands-off to the Event
Operations team for the execution of details.
Strives to improve service performance
Sets a positive example for guest relations.
Reviews comment cards and guest satisfaction results with
Coordinates and communicates verbally and in writing with customer
(internal and external) regarding event details.
Apply now at
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Additional Location(s): Santa Ana, California; Costa Mesa,
California; Newport Beach, California; Tustin, California; Fountain
Vallety, California; Lake Forest, California; Anaheim,
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Santa Ana , Senior Event Manager - Irvine Marriott - (21078668), Executive , Santa Ana, California
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