Restaurant Manager
Company: Great Wolf Resorts
Location: Santa Ana
Posted on: June 17, 2022
Job Description:
At Great Wolf, the Restaurant Manager inspires and motivates
staff to deliver exceptional service for all guests while managing
the daily activity of a restaurant. This includes overseeing the
staff, ensuring inventory control, providing quality customer
service, and complying with all food and beverage
regulations.Essential Duties & Responsibilities
- Develops operational guidelines by initiating, coordinating,
and enforcing program, operational, and personnel policies and
procedures
- Maintains dining room staff by recruiting, selecting,
orientating, and training employees
- Prepares dining room staff by introducing menus and teaching
food presentation techniques; conducting food and wine tastings;
giving instruction in etiquette and serving techniques
- Maintains dining room staff job results by coaching,
counseling, and disciplining employees; planning, monitoring, and
appraising job results
- Assists in welcoming patrons by exchanging pleasantries,
escorting them to dining area; seating them; presenting and
introducing menus; announcing waitperson's name
- Maintains dining room ambiance by inspecting and monitoring
serving stations, table linens, floors, seating, lighting, and
music
- Protects dining room assets by adhering to security policies
and procedures.
- Prepares reports for facility management by identifying patron
service requirements; observing and recording patron reactions to
meals; beverages, and restaurant environment
- Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies
- Contributes to team effort by accomplishing related results as
neededBasic Qualifications & Skills
- High School diploma or equivalent
- 1+ year previous experience in a food service supervisor role;
demonstrated people management, leadership, and team goal
achievement
- 1+ year utilizing Point-of-Sale (POS) technology
- Must be flexible regarding scheduling based on business
demands, including nights, weekends, and Holidays as needed
- Successful completion of criminal background check and drug
screenDesired Qualifications & Traits
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and
confidence
- Enthusiastic and positive energyPhysical Requirements
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of timeEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Santa Ana , Restaurant Manager, Executive , Santa Ana, California
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