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Operations Manager - Document Custody Operations - Associate

Company: Deutsche Bank
Location: Santa Ana
Posted on: November 18, 2022

Job Description:

Job Description:Job Title: Operations Manager - Document Custody OperationsCorporate Title: AssociateLocation: Santa Ana, CAOverview You will be responsible for the operational management and support of current and future state processes within the document custody operations team. The document custody team is responsible for ensuring accurately receiving, storing, and shipping documents for 100+ customers. The operations managers are responsible for managing a high-volume order fulfillment center. The team is responsible for insuring adherence to our internal and external service level agreements, providing a safe working environment, and leading a team of 20+ associates. Operations Managers can be assigned to one of several areas: Receiving, Putaway, Pick and Pack, Shipping, VAS, and can move between teams when needed.What We Offer You:We offer competitive health and wellness benefits, empowering you to value life in and out of the officeRetirement savings plans, parental leave, and other family-friendly programsHear from our people and look inside our offices: DB@TheMuseYour Key Responsibilities:Manage a team of 15+ staff to achieve internal and external service level agreements in a rapid paced environmentCollaborate closely with other Operation's teams to maximize efficiency in managing documents while they are in Deutsche Bank's possessionParticipate in the design and testing of new system solutions and articulate the results and risks identified during testingEscalating team performance and risk issues as appropriateProvide stakeholders with clear status updates to assist the delivery of timely, accurate, and compliant business requirement documentationPromote continuous improvement and role-model Deutsche Bank's Values & BeliefsYour Skills and Experience:Work experience in an operational environment with a good understanding of the products and front-to-back processesExperience managing staff, ensuring team cohesion and stabilityAbility to manage and prioritize numerous tasks concurrently and ensure timely delivery of urgent requestsExperience in delivering and or coordinating small to medium-sized programsPrepare daily metrics and reports for senior managementOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Click here to find out more about our diversity and inclusion policy and initiatives.We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.

Keywords: Deutsche Bank, Santa Ana , Operations Manager - Document Custody Operations - Associate, Executive , Santa Ana, California

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