Housing Solutions Case Manager
Company: Mercy House
Location: Santa Ana
Posted on: November 26, 2022
The Housing Solutions Case Manger under the direction of the
California Advancing and Innovating MediCal (CalAim) Program
Manager is responsible for ongoing needs assessment, personal
treatment plans, implementation, support, information, referral,
and advocacy for individuals who are homeless, chronically homeless
and at risk of homelessness. CalAim provides Housing Transition/
Navigation Services, Housing Deposits and Housing Tenancy and
Sustaining Services. This position requires successful
working relationships with residents that support their ability to
increase their self-reliance. This position will influence and
recognize positive behavior changes and will identify problems and
obstacles that threaten to undermine residents' self-reliance and
housing stability. Keeping clear and accurate files and records is
essential to this position. This positon will ensure that the team
is practicing trauma informed and client focused strategies.
DUTIES AND RESPONSIBILITIES:
I. Client/Service Delivery:
--- Maintain a minimum caseload of 17-25 individuals. Meet at least
twice a month with residents to develop emergency plans and
individual housing support plans based upon the housing assessment
that addresses identified barriers, including short and long-term
measurable goals. Meet with clients in the shelters, out in the
community and in their home.
--- Utilize harm reduction interventions and methodologies to
provide client centered services to keep them in housing.
--- Utilize skills regarding crisis prevention and
--- Practice Trauma Informed Care and Motivational Interviewing
when interacting with clients.
--- Assist residents to build upon their strengths and recognize
their needs in a respectful manner
--- Conduct health and safety visits, including habitability
--- Be knowledgeable of community resources and refer clients as
--- Organize and facilitate social and recreational activities
designed to promote community
involvement and peer support.
--- Work collaboratively with other community support providers,
outreach teams, Health Care Networks, Housing Authorities (Housing
Specialists), attend and provide support to clients during voucher
briefings, Landlords, Social Workers, Leasing Team, attend match
meetings, connect client in Coordinated Entry
--- Attend trainings that increase knowledge of effectively meeting
clients' needs (including cooccurring disorders, harm reduction,
and cultural competence).
--- Assisting with searching for housing; completing housing
applications, request for reasonable accommodations, if needed;
assuring that the living environment is safe and ready for
--- Provide early identification and intervention for behaviors
that may jeopardize housing. Coaching client on developing and
maintaining key relationships with landlords/property managers.
--- Coach client with life skills to remain stably housed
--- Identify and respond to member crisis situations by promptly
prioritizing and implementing appropriate intervention
--- Assist client obtaining required documents to secure housing
(e.g., valid identification card, birth certificate, income
verification, assistance with Social Security Benefits etc.
Mercy House must reserve the right to modify, supplement, rescind,
or revise all job descriptions to meet the overall needs of Mercy
House except as to any language that establishes that the
employment relationship is at the will of either the staff member
or Mercy House.
II. Team/Staff Relations:
--- Work as a Mercy House team member with all staff and volunteers
to implement the mission and core values of the agency.
--- Attend regular internal and external agency meetings.
--- Work as part of team to plan and develop resident programs.
--- Work in a team environment, fast passed environment, be
flexible, be able to adapt to sudden changes, be trustworthy, be
reliable, be empathetic
--- Communicate effectively with diverse populations
--- Keep accurate, up to date documentation on all clients,
including but not limited to individual housing plans, emergency
plans, case notes, case file, assessments, call logs, Housing
(applications and recertifications)
--- Assist with all data collection systems.
--- Assure deadlines are met
--- Willingness to gain knowledge and understanding of Adult
Rehabilitative Mental Health Services and Substance Abuse
--- Utilize computers and appropriate software (eg. Microsoft:
Word, Outlook, Excel, PowerPoint) and/ or specific systems
applicable to position.
--- Responding to calls and emails in a timely manner
--- Perform tasks independently and prioritize workload
--- Physical requirements: Occasional lifting of items up to 25
lbs. (i.e., accepting donated items)
--- Prolonged periods sitting at a desk and working on a
--- Other duties or projects as assigned
IV. Knowledge of:
--- Confidentiality and the legal and ethical issues pertaining to
--- Effective documentation and guidelines
Will include some weekend and evening work and the ability to
respond to crisis situations as necessary.
Bachelor's Degree, Social Work (or related field) with experience
working in chemical
health, mental health, co-occurring disorders is preferred. Persons
with less than a BA/BS degree but with at least 2 years of direct
life experience working with long-term homeless, low income, and
diverse populations and have a working knowledge of mental health
and additions issues are welcome to apply. Excellent verbal and
written communication skills and the ability to work independently
Valid CA driver's license, proof of insurance and reliable vehicle
is required. Comfortable with utilizing own vehicle to conduct home
visits, visit clients at shelters, meeting clients out in the
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Paid time off
* Referral program
* Vision insurance
* Monday to Friday
* On call
* Weekend availability
Ability to commute/relocate:
* Santa Ana, CA 92705: Reliably commute or planning to relocate
before starting work (Required)
* Case management: 1 year (Required)
* Crisis intervention: 1 year (Required)
Work Location: One location%58047475%
Keywords: Mercy House, Santa Ana , Housing Solutions Case Manager, Executive , Santa Ana, California
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