Case Manager Senior Supportive Services for Veteran Families
Company: Volunteers of America Los Angeles
Location: Santa Ana
Posted on: May 25, 2023
Job Description:
About Us:VOALAHelping Our Most Vulnerable Change Their Life
StoriesVolunteers of America is a non-profit human services
organization committed to serving people in need, strengthening
families, and building communities. VOA - LA provides a variety of
social services to Los Angeles area communities such as Head Start
programs, Upward Bound college prep programs, veterans' services,
homeless shelters, low-income housing program as well as drug and
alcohol rehabilitation. Learn more at .Supportive Services for
Veteran FamiliesSSVF (Supportive Services for Veteran Families)
promotes housing stability to homeless or at-risk-of-becoming
homeless Veterans and their families. The goal of the SSVF program
is to provide clients with the skills necessary to maintain long
term, independent living. SSVF is a short-term crisis intervention
program, with services to include case management, housing and
financial counseling, and assistance in obtaining benefits and
services.JOB SUMMARY AND PURPOSEThe Senior Case Manager is the
subject matter expert for the case management team. The Senior Case
Manager will mentor the team, and, as directed by the Program
Coordinator, will arrange, coordinate, monitor, and assure all
delivered services by the case management team meet the needs of
SSVF clients. This includes assisting case managers in: assessing
and reassessing client/household needs, educating on program and
community resource opportunities, developing relevant service
plans, scheduling appointments, and providing necessary follow-up
to ensure service plans are progressing on schedule and needs are
adequately being addressed. The position requires a combination of
administrative/office duties and field/outreach work.DUTIES AND
RESPONSIBILITIES
- Assign and monitor case load of team:
- Review daily referrals and screenings of potential
clients.
- Designates clients to case manager for intake and ensures all
supporting documents are verified
- Provides information and referrals for callers and walk-ins
- Conducts comprehensive screenings and assessments with clients
to collect functional, environmental, financial, employment,
housing, educational, and health information, as appropriate, to
develop a case plan
- Develops support systems to meet client needs, coordinates and
facilitates move-in activities, rental negotiations, and service
referrals as required
- May make home and field visits
- Monitors case managers on a regular basis to determine quality
and effectiveness of services provided
- Review cases with Program Coordinator and Case Management
Team
- Audit case file on a regular basis for completeness and
accuracy
- Conducts crisis intervention as necessary
- Assists case managers by identifying and coordinating a variety
of available services necessary for veterans and families to
maintain/obtain self-sufficiency and family stabilization
- Makes referrals to available VA/community providers for
therapeutic, social, educational, and medical resources, as
appropriate
- Provides support to case managers, clients and families through
ongoing case conferencing, counseling, and advocacy
- Conducts comprehensive file reviews and assessment of data
collected to assure all necessary documentation is collected by
case managers for program services eligibility purposes
- Assure all program assets and file documents are maintained and
secure for all client records
- Develops, performs, and assists with workshops pertaining to
program services that meet client needs
- Participates and assists with outreach events
- Other duties as assigned
QualificationsREQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check,
including criminal history, personal references, employment and
education verificationsEDUCATION:
- Bachelor's Degree in Social Work or related field Or a
combination of education and relevant experience (four years'
total).
- Completion of VOALA Case Management training within 6 months of
hire.
EXPERIENCE:
- Minimum total 3 years of experience as a case manager
KNOWLEDGE:
- Case Management ethics, HIPAA, Programmatic standards of
operation and clinical engagement, clinical documentation methods,
client focused ideology TECHNOLOGY SKILLS:
- Proficient Computer skills and working knowledge of Microsoft
Office Suite of applications, specifically Word, Excel, Outlook,
and PowerPoint;
- Familiar with database use
SKILLS AND ABILITIES:
- Mastery of case management skills in social services
delivery.
- Proven Expertise in relevant subject matter
- Strong public speaking ability
- Able to provide valuable expertise to senior management while
mentoring junior case managers and other employees
- Able to organize and schedule team's caseload, support efforts
of junior case managers.
- Demonstrated ability to perform under circumstances of possible
emotional stress and conflict, including dealing with
un-cooperative clients.
- Strong Communication Skills in oral and written English
language.
- Ability to safely and successfully perform the essential job
functions consistent with the ADA, FMLA, and other federal, state,
and local standards, with or without reasonable accommodation,
including meeting qualitative and quantitative productivity
standards.
- Ability to maintain regular, punctual attendance consistent
with ADA, FMLA, and other federal, state, and local standards.
INTERPERSONAL CHARACTERISTICS:
- Proven leadership qualities; Dependable, collaborative, prompt,
positive mindset, flexible, organized
- Build rapport with those encountered in all aspects the work
day
- Active listening (reflective listening)
- Build trust, act trustworthy
- Follow instructions and VOALA procedures
- Apply and demonstrate principles of client-centered,
strength-based counselling (including the principles of the
recovery model and trauma-informed practice)
- Mentor junior staff
- Advise senior staff
- Able to identify successes, challenges, and barriers impacting
the completion of plans prepared for clients.
- Apply principles of professional boundaries and ethics to on
the job situations
- Able to de-escalate threatening/volatile situations with
clients, or in the workplace
PREFERRED QUALIFICATIONS:
- Master's Degree (Social Work or related)
- 4 years of experience working with target population
- Experience in supervision or lead role preferred
- HMIS navigation
VOALA BENEFITS SUMMARY:
- Choice of 3 medical insurance plans
- Choice of 2 dental insurance plans (one plan for employee only;
has no premium)
- Vision insurance plan
- Voluntary Supplemental Coverage
- Accidental Injury Coverage
- Hospital Care Coverage
- Critical Illness Coverage
- Pet Insurance
- Paid vacation time
- Paid sick time
- 10 company paid holidays
- Company funded 401a retirement pension plan
- Optional employee contribution to 403b retirement savings
plan
- Life and AD&D insurance
- Programs to maintain your health and well-being
- Employee Assistance Plan (EAP) - (No cost to employee and 100%
confidential)
- Company funded Short-term Disability Insurance (STDI)
Insurance
- Company funded Long-term Disability Insurance (LTD)
Volunteers of America is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex including
sexual orientation and gender identity, national origin,
disability, protected Veteran Status, or any other characteristic
protected by applicable federal, state, or local lawThis employer
participates in E-Verify as required by the federal government and
will provide the federal government with your Form 1-9 information
to confirm that you are authorized to work in the U.S.If E-Verify
cannot confirm that you are authorized to work, this employer is
required to give you written instructions and an opportunity to
contact Department of Homeland Security (OHS) or Social Security
Administration (SSA) so you can begin to resolve the issue before
the employer can take any action against you, including terminating
your employment.
Keywords: Volunteers of America Los Angeles, Santa Ana , Case Manager Senior Supportive Services for Veteran Families, Executive , Santa Ana, California
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