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Senior Manager for Document Fulfillment and Safekeeping Operations - Director

Company: Deutsche Bank AG
Location: Santa Ana
Posted on: July 9, 2024

Job Description:

Senior Manager for Document Fulfillment and Safekeeping Operations - Director Job ID:R0325647 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2024-07-03 Location: Santa Ana Position OverviewJob Title Senior Manager for Document Fulfillment and Safekeeping OperationsCorporate Title DirectorLocation Santa Ana, CAOverviewAs the Senior Manager for Document Fulfillment and Safekeeping Operations, you will be responsible for the operational management and support of current and future-state processes within Document Custody Operations. The Document Custody Operations team (750+ staff over multiple shifts in 2 locations) processes over 45,000 document related transactions daily. This includes the receipt of upwards of 5k packages containing upwards of 30k files daily, the sorting and directing of these files to the appropriate Operations' teams, for New Collateral Reviews, Loan file reinstatements and the accurate management and filing of these new files with over 23mm files in existing inventory for safekeeping and the fulfillment of 15k Release/shipping requests daily for over 100 clients.What We Offer YouA diverse and inclusive environment that embraces change, innovation, and collaborationA hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer daysEmployee Resource Groups support an inclusive workplace for everyone and promote community engagementCompetitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefitsEducational resources, matching gift, and volunteer programsWhat You'll DoHave direct involvement with the new product pipeline and the support of new business, accountability for the delivery of programs and projects in line with organizational strategyPromote continuous improvement and driving group strategy and change across several initiatives, minimizing risks, mitigating issues, and escalating where appropriate, being commercial and identify opportunities to reduce costs for the functionCollaborate and drive change with Run the Bank business owners (Front Office and Operations), Legal and Compliance, Regulatory Affairs, and the relevant Deutsche Bank technology delivery programsServe as the Operational representative in Document Custody industry forums and coordinate Audit, operational risk, and other control requirements, while meeting financial targets associated with operations, managing against headcount targets, overtime and project expenses and provide stakeholders with clear status updates to assist the delivery of timely, accurate, and compliant business requirement documentationManage and coordinate delivery of the regulatory projects, providing status reports to program stakeholders and escalating where appropriate, being cognizant of industry change that could impact operation's function, liaise with internal points of contact for industry and regulatory eventsAssist with managing the relationship with the Business, technology, clients, & vendors and establish an implement strategy to support scalability and efficiency of product through automation, process re-design and continuous improvementHow You'll LeadCultivate Innovation - Endorse innovation and continuous improvements and initiative efforts to implement alternative solutions. Seeks diverse input for breakthrough thinking and transformational ideasChallenge the status quo and encourages others to question established work processes or assumptionsCoordinate with other Operation's team managers to insure internal and external service level agreements are achieved daily and prepare metrics and reports for senior management dailySkills You'll NeedStrong leadership experience with an empowering mindsetManages complexity - Analyzes a high volume of complex and sometime contradictory information to effectively solve problems and make informed decisions with calculated riskExperience in managing mid-large-scale operations with a good understanding of either in Document Custody, Loan Servicing, Fulfillment and or Records management industryExperience in delivering and or coordinating small to medium programs and with working with offshore partners, ensuring team cohesion and stabilitySkills That Will Help You ExcelStrong analytical and numerical skills with keen mindfulness, effective communication, and presentation skills both oral and writtenAbility to manage and prioritize numerous tasks concurrently and ensure timely delivery of urgent requestsAbility to adapt to change in real time meeting demands while maintaining operational sustainableIt is the Bank's expectation that employees hired into this role will work in the Santa Ana office in accordance with the Bank's hybrid working model.Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in California is $150,000 to $221,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com . At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.


We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
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Keywords: Deutsche Bank AG, Santa Ana , Senior Manager for Document Fulfillment and Safekeeping Operations - Director, Executive , Santa Ana, California

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