Director of Client Services
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Director, Client Servicing and
Operations.
Key Responsibilities
Manage operations for vendor partners and ensure SLA attainment
Identify patient call trends and collaborate to enhance user
experience
Oversee team performance management and process documentation
Required Qualifications
Experience in vendor management and scaling outsourced contact
center services
Proven leadership in contact center operations and client
management
Demonstrated ability in process improvements and strategic
initiatives
Capability to develop vendor servicing strategies for operational
targets
Healthcare experience is a plus, but not required
Keywords: VirtualVocations, Santa Ana , Director of Client Services, Executive , Vista, California
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