Claims Customer Service Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Manager, Claims Customer Service.
Key Responsibilities
Manage a team of 12-15 associates to provide exceptional customer
service and meet performance metrics
Oversee call center operations, setting goals and ensuring team
accountability for service quality
Communicate with team members to provide coaching, feedback, and
drive employee engagement
Required Qualifications
Bachelor's Degree or a minimum of 4+ years of prior leadership
experience
Prior leadership experience in a contact center environment,
preferably in claims
Ability to analyze data and trends related to service levels
Demonstrated effective coaching and feedback skills
Excellent collaboration and communication skills
Keywords: VirtualVocations, Santa Ana , Claims Customer Service Manager, Executive , Vista, California
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