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Customer Service

Company: Robert Half
Location: Santa Ana
Posted on: April 30, 2021

Job Description:

Ref ID: 03090-9502919551Classification: Customer Service AssistantCompensation: $16.00 to $20.00 hourlyCustomer Service Representative for our client, a highly recognized manufacturing and engineering company headquartered in Santa Ana California. For many years', our client has designed and developed locking solutions that withstand all conditions for shipping in several different industries i.e., military, aerospace, oceanic and many other industries!You will enjoy competitive hourly wages!Position Review:Reporting to the Customer Service Supervisor and working as part of a team with other Customer Service Representatives, this role will take and enter customer orders, answer questions regarding product selection, pricing availability and delivery, research pricing discrepancies or issues with returns and provide credit memos to customers. This role will also help troubleshoot any issues that arise around product availability, orders, billing, etc. and initiate the customer complaint process. Additionally, this role will complete any paperwork as required by U.S. customs and perform other tasks as needed. To ensure a unique in class customer experience, the Customer Service Representative will communicate with the sales team as needed to resolve issues.Job Requirements:What You Bring:We are seeking candidates with a High School Diploma and 3+ years' experience working in customer service at a call center, including:Knowledge with order management, including electronic order submission and online invoicing.General knowledge of export processes and shipment filing.Ability to type at Minimum 50 words per minute.Manufacturing or finance industry experience ideal.Meticulous attention to details - able to spot a possible error on an order and follow-up.Comfortable with fast-paced volume.Ability to handle upset customers skillfully.Solid longevity in former roles; a true desire to work in customer service.Additional DetailsThis role will be in-office, and our client is adhering to all COVID 19 protocols.Would you be interested in this or other roles with OfficeTeam? Please apply today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. -- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().

Keywords: Robert Half, Santa Ana , Customer Service, Hospitality & Tourism , Santa Ana, California

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