Customer Service Representative (Sr. Loan Consultant (CA))
Company: Lendmark Financial Services, LLC
Location: Santa Ana
Posted on: May 4, 2021
At Lendmark Financial Services, we believe the success of our
company is specifically attributable to the quality of our
employees and their commitment to our customers. We value each
customer and understand that people want to do business with people
who care. That's one way we differ from our competitors. We are
proud of what we as a team have accomplished. We will always strive
for improvement, our motto since day one has been "Success is the
only option." GENERAL SUMMARY: The role of Sr. Loan Consultant (CA)
is to support the Branch Manager by overseeing the efficient
operation of the branch and ensuring all operational functions are
completely and properly performed by the staff while conveying a
feeling of trust, service, security and satisfaction to customers
and staff. Major Duties/Responsibilities:
- Assist with the management and motivation of the staff to meet
goals and objectives relating to branch profitability, volume,
lending, credit quality, collections and expense.
- Make loan decisions up to established lending limits or
recommend loan decisions; process consumer loans; close consumer
loans; collect accounts in varying stages of delinquency.
- Assist branch manager with business development relationships
within the community. Sell products and services to meet sales
- Assist customers with the implementation of solutions, and
monitor overall customer satisfaction.
- Assist branch manager with matters regarding hiring, staffing,
training, performance reviews and terminations as applicable.
- Ensure a high quality of customer service.
- All other duties as assigned. BASIC REQUIREMENTS:
- High school diploma or GED
- 5 plus years consumer finance or related experience
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of industry or related industry
lending software, Microsoft Windows, Excel and Word Applications
- Associates or Bachelor's Degree
- Bilingual, Spanish/English WORK ENVIRONMENT: Office Environment
If you are interested in a fast paced, high growth, team oriented
and great culture environment, you'll enjoy a career with us!
Keywords: Lendmark Financial Services, LLC, Santa Ana , Customer Service Representative (Sr. Loan Consultant (CA)), Hospitality & Tourism , Santa Ana, California
Didn't find what you're looking for? Search again!