Concierge
Company: Clearwater Living
Location: Santa Ana
Posted on: May 13, 2022
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Job Description:
Overview:Are you passionate about serving seniors? Do you want
to be part of team that strives to create experiences that
celebrate our seniors? Then join us in our endeavor to create
experiences that celebrate their relevance.Clearwater Living is a
premier luxury assisted living community is looking to add a
concierge to the staff.Clearwater Living associates enjoy great
benefits:Highly competitive salariesExcellent benefits401(k)
contributionsPaid Time Off and sick leaveExciting opportunities to
growDynamic and fast paced environmentCulture of people first and
service alwaysThe Concierge sets the stage for creating an
exceptional customer experience for anyone who visits our
Independent Living Communities for Seniors. The Concierge is the
first point of contact at the community and sets a warm and
welcoming tone to residents, guests, and visitors. The Concierge
team is responsible to greet visitors, answer the phone, relay
messages, and perform the highest level of customer service. They
complete administrative duties to support mutiple departments
within the community. The Concierge is also a ket point of contact
during any emergency at the community.Responsibilities:Essential
Job Duties:Ensure that the front entrance, lobby, and reception
areas are neat, clean, and organized at all times, presenting a
professional first impression of the communityEnsure all people who
come in contact with are welcomed warmly to the community by
standing to greet and offering any assistance neededAnswer
telephones before the 3rd ring, always using a professional and
courteous voice followed by the designated scriptTransfer incoming
calls or take and deliver appropriate messagesMonitor all visitor,
requesting them to sign in and out of the logbook, reporting and
suspicious persons or activity immediately to the supervisorSort
and distribute incoming mailAccept and report resident's special
requestsMaintain communities lost and found systemOrder and
replenish administrative supplies as necessarySupport Executive
Director and other departments in administrative functions as
neededMaintain and check off meal attendance tracking form alerting
staff of needed room services or residents who have not yet
attended mealsEnsure regulatory compliance and report any issues or
concerns immediatelyComply with Clearwater Living
standards/policies to encourage safe and efficient
operationsEncourage teamwork through open communication with
associatesDisplay a positive and professional image through actions
and maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and name tag when
workingRepresent the Clearwater Living principles and core values
on a daily basisPerform other duties and tasks as assigned or
requiredTUS1Qualifications:Requirements:High School Diploma or GEDA
minimum of one year of work experience in senior living,
hospitality or in related field preferredCurrent First Aid
Certification a plusBackground clearances as required by government
regulationsMust meet health requirements, including TB
Keywords: Clearwater Living, Santa Ana , Concierge, Hospitality & Tourism , Santa Ana, California
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