Community Outreach & Customer Service Representative

Company: Experiential Inc.
Location: Santa Ana
Posted on: May 23, 2023

Job Description:

The Community Outreach & Customer Service Representative acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership.Entry Level Positions Available:

• Customer Representative
• Director of Operations
• Member Service Representative
• Marketing Coordinators
  Provide Training In Responsibilities:
  • Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
  • Assisting members in enrollment and provider services.
  • Following-up on customer inquiries and complaints that have not been resolved.
  • Communicating effectively to members to ensure members understand expectations of their concerns.
  • Performing research on billing inquiries and claims to provide service.
  • Acting as a liaison between the member and various departments to address concerns.
  • Additional duties as assigned.
    Requirements:
    • Maintains a high energy attitude
    • Interested in learning work ethics and motivational skills
    • Strives for growth in a team dynamic
    • Open to management training
      Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their careers and become a major contributors to our company. If you have no or little experience, we provide full training and support to candidates.#LI-OnsitePowered by JazzHR

Keywords: Experiential Inc., Santa Ana , Community Outreach & Customer Service Representative, Hospitality & Tourism , Santa Ana, California