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Store Supervisor

Company: Mother's Market & Kitchen, Inc.
Location: Santa Ana
Posted on: February 10, 2024

Job Description:

Description

Pay Range: $18.00- $24 per hour

Under the Store Manager and Assistant Store Manager, the Store Supervisor performs the following duties:

TYPICAL DUTIES AND RESPONSIBILITIES

  • Supervise all store employees and activities, including safety and security of store and staff
  • Performs all duties of a Lead Cashier when working in that capacity
  • Manage entire staff when managers are absent or unavailable
  • Performs MOD (Manager On Duty) store walks to ensure all departments are:
    • Full and Fresh
    • Clean
    • Staffed with employees providing excellent customer service
    • Reviews and ensures the execution on Mother's Market Daily Deliverables checklist
    • Performs daily/nightly group "huddle" meetings and communicates with staff throughout the store on the day's priorities
    • Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the store
    • Ensures proper execution of marketing initiatives
    • Responsible for closing the store when needed
    • Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
    • Provides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.
    • Ensure the parking lot is free of debris, and that carts are collected regularly in a timely manner
    • Manages maintenance team and provides direction to keep the store clean and safe
    • Prepare daily/nightly reports communicating the needs of the business
    • Report any malfunctioning equipment on report and to the proper person
    • Develop and train future leaders, with emphasis on Lead cashiers and cashiers.
    • Assist other employees as needed
      QUALIFICATION GUIDELINES

      Any combination equivalent to, but not limited to the following:

      Training/Education:
      • Minimum of High School Diploma or G.E.D. certificate
      • Completed MOD training provided by company leadership
        Experience:
        • Must have Lead Cashier experience and/or department manager or equivalent experience
        • Proven excellent judgement in customer and employee situations
          Knowledge of:
          • Verbal proficiency of the English language, and be able to read and write at an advanced level
          • Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.
            Ability to:
            • Model Excellent customer service, coach and hold the staff accountable for doing the same
            • Remain calm under pressure
            • Treat customers with respect in a warm and friendly manner
            • Read, comprehend and relate product knowledge to customers in an understandable manner
            • Work in an accurate manner in a fast paced environment
            • Assist customers promptly; take special requests/special orders, communicate to leadership
              Physical Requirements/Working Conditions:
              • Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 6-12 inches
              • Carry from cart or dolly to shelves, typically less than 3 ft.
              • Push/Pull carts and dolly, electric pallet jack
              • Stand and walk frequently & bend and twist oftenSpecial Requirements:
                • Must be able to work various shifts as needed, including nights and weekends
                  This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

Keywords: Mother's Market & Kitchen, Inc., Santa Ana , Store Supervisor, Hospitality & Tourism , Santa Ana, California

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