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REMOTE IT Applications Manager

Company: The First American Corporation
Location: Santa Ana
Posted on: February 20, 2021

Job Description:

Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit Job Summary**Open to remote candidates / work from home***The IT Applications Manager will manage a development team for Robotic Process Automation (RPA) function and will be responsible for driving adoption and maintenance of automation solutions. This role will have responsibilities solidifying technical requirements to support high quality delivery and provide product support. A strong engineering background is required to effectively communicate and work with a technical team on a day-to-day basis. You will also work closely with Technical Product Manager and Emerging Technology team to support incubations and realization of intelligent and cognitive automation capabilities among other automation innovations.Responsibilities:

  • Responsible for managing onshore and offshore team to support a federated RPA team structure focusing on capturing and translating stakeholders' business requirements to define value proposition and coordinate with Technical Product Manager to ensure high quality delivery of automation solutions.
  • Build high performing team through goal setting, providing department direction, coaching and developing team members to broaden and deepen their skillsets to provide excellent customer service. Supports change and fosters collaboration.
  • Conduct employee performance reviews and provides ongoing performance feedback. Makes hiring recommendations.
  • Support maintenance of the product and platform through internal coordination of infrastructure procurement, resource utilization, licensing needs, user access, upgrade, environment management and security patches.
  • Responsible for engaging in incident management and stakeholder communication toward business impact events. Manage the triage of production issue escalation and root cause analysis.
  • Manage the work intake process and execute the project life cycle, including planning and scope definition, requirements effort estimation, production, and support transition.
  • Partner with IT and business stakeholders to identify process improvement and automation opportunities, as well as working to define process metrics and requirements for robotic process automation.
  • Manage stakeholder communications and customer relationship management to ensure alignment with goals through status reporting and issue resolution recommendations.
  • Participates in long-range departmental planning. Sets priorities on daily operations, provides input to and administers cost center spending.
  • Experience with vendor management and managing SOWs for projects and critical initiatives.
  • Work closely with Technical Product Manager to facilitate champions and user group across IT and business divisions toward knowledge sharing, best practices, RPA initiatives, and influencing the transformation roadmaps of our partners.
  • Assist in the development of KPIs and metrics to measure delivery efficiency and effectiveness, as well as delivery throughput. Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met.
  • Work in tandem with Technical Product Manager to enable a technical delivery model that incorporates a DevSecOps/Agile methodology. Ability to develop and implement processes to ensure compliance and quality.
  • Performs other duties as assigned Required Qualifications:
    • Experience with DevSecOps & Agile project delivery methods, tools, and concepts
    • Technology development experience on major technologies and platforms such as .Net, API/Web Services, AWS, Azure
    • Minimum of 5 years of in-depth experience in SDLC and solutions design
    • Solid understanding of the privacy and compliance (ex. GDPR, CCPA) frameworks
    • Excellent organizational and project management skills.
    • Strong written and oral communication skills
    • Innovative and forward thinking, decisive and action oriented
    • Bachelor's degree or equivalent combination of education and experience
    • 4-6 years of directly related experience in a technical product management or technical team leadership role
      • Experience implementing Robotic Process Automation solutions using one of the leading solutions (UI Path, Automation Anywhere or Blue Prism) is a plus! #DiceFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. - provided by Dice

Keywords: The First American Corporation, Santa Ana , REMOTE IT Applications Manager, IT / Software / Systems , Santa Ana, California

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