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Associate Technical Account Manager

Company: Yardi
Location: Santa Ana
Posted on: January 8, 2022

Job Description:

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.



We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for our fast-growing software product - Yardi Breeze!



What you will do



Provide amazing customer support through live chat for new and existing Breeze clients

Use your problem-solving skills to troubleshoot application issues

Follow up on any issues requiring research or information from clients

Create write ups for escalated issues, log cases and create documentation for issue resolution

Build rapport with customers and complete set ups with coordinated weekly calls

Be part of a great team and collaborate with Breeze team members across the U.S.



What you need to have



Bachelor's degree in Business or related field

Awesome written and verbal communication skills

Phenomenal customer service skills and desire to go the extra mile

Excellent attention to detail and ability to follow processes

High comfort level troubleshooting and providing support over chat

Great people skills and the ability to be personable and professional

Flexibility, and the ability to manage changing priorities



What would be helpful to have



Previous technical support and application troubleshooting

Knowledge of accounting principles



What you get as a Yardi Employee



A great place to work with fantastic people

Ability to learn new technology and develop professionally

Competitive compensation

Comprehensive benefits - Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!



At Yardi, we've created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!



All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.



EOE/Race/Gender/Disability/Vets

Keywords: Yardi, Santa Ana , Associate Technical Account Manager, IT / Software / Systems , Santa Ana, California

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