Associate Technical Account Manager
Location: Santa Ana
Posted on: January 8, 2022
Yardi is a global software company providing innovative property
management solutions and services in every real estate market. We
are focused on providing our customers with superior products and
outstanding customer service. We are passionate about technology
and believe work should be fulfilling and fun! We are committed to
our customers, employees and the communities where we live.
We are looking for motivated, enthusiastic team players with great
customer service skills to provide technical support for our
fast-growing software product - Yardi Breeze!
What you will do
Provide amazing customer support through live chat for new and
existing Breeze clients
Use your problem-solving skills to troubleshoot application
Follow up on any issues requiring research or information from
Create write ups for escalated issues, log cases and create
documentation for issue resolution
Build rapport with customers and complete set ups with coordinated
Be part of a great team and collaborate with Breeze team members
across the U.S.
What you need to have
Bachelor's degree in Business or related field
Awesome written and verbal communication skills
Phenomenal customer service skills and desire to go the extra
Excellent attention to detail and ability to follow processes
High comfort level troubleshooting and providing support over
Great people skills and the ability to be personable and
Flexibility, and the ability to manage changing priorities
What would be helpful to have
Previous technical support and application troubleshooting
Knowledge of accounting principles
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Comprehensive benefits - Medical/dental, paid time off, sick time,
paid holidays, 401(k), profit sharing, life insurance, and
At Yardi, we've created a team of over 7,000 employees in over 40
locations around the globe dedicated to making great real estate
software products and fostering a collaborative work environment.
Yardi is a place where people with a wide variety of cultural and
life experiences come together to make a difference. Our corporate
culture stresses integrity, respect, trust, responsibility, and
fun! Come join our growing team!
All submissions for open positions should be received through
Yardi's applicant portal, accessed from Yardi's corporate
Keywords: Yardi, Santa Ana , Associate Technical Account Manager, IT / Software / Systems , Santa Ana, California
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