Information Technology Desktop Support Engineer - MSP

Company: Bowman Williams
Location: Santa Ana
Posted on: May 24, 2023

Job Description:

Information Technology Desktop Support Engineer - MSP Information Technology Desktop Support Engineer - MSP Information Technology Desktop Support Engineer - MSPWe are successful because we thrive on solving the technology challenges that face customers while at the same time only hiring the best IT prospects we can find! As an Information Technology Desktop Support Engineer - MSP, you'll be part of our top-notch Client Services Team helping our clients navigate the technological landscape that allows them to execute their business objectives. You'll be the face to our clients, the problem solver to their IT Departments and the behind the scenes hero to their users.We are looking for multiple Information Technology Desktop Support Engineer - MSP; the type of individuals who are searching for an extraordinary professional experience - where the learning never stops. We seek idea generators that can deliver results that have impact. We measure our work product not only by our growing company, but by the integrity of our brand, our service delivery and our satisfied customers.We continue to build our crew by adding only those with a passion for personal accomplishment and a positive attitude. You will be provided with the tools needed to be highly responsive every minute of every day. If this sounds appealing to you, this is where you want to be.We are currently hiring 3 talented Information Technology Desktop Support Engineer - MSP that have passion and drive to be the best at what they do.Information Technology Desktop Support Engineer - MSP Responsibilities:

• Provide onsite support and troubleshooting of client networks.
• Maintenance of client networks.
• Timely diagnoses of, response to and resolution of client support cases, both onsite and remote.
• Documentation of all work done for clients. This includes working in a ticketing system and also to develop documentation for clients as part of the network assessment process.
• Experience in configuring and managing FirewallsInformation Technology Desktop Support Engineer - MSP Requirements:
  • Experience with Active Directory and O365 administration
  • Experience working with Windows Server 2012 R2-2019, Exchange 2013-2016, and Windows OS 7 and up
  • Understanding of TCP/IP, DHCP, LDAP, DNS, VOIP, VPN's and Network Security.
  • Experience with desktop support and network troubleshooting.
  • Excellent oral and written communication skills.
  • Knowledge of ConnectWise or another ticketing system preferred
  • Valid Drivers License
  • Ability to perform after hours or weekend work related to customers' environment and only when necessaryInformation Technology Desktop Support Engineer - MSP Benefits:
    • Salary range - $50k-$65k
    • Full employer-paid health care
    • Short and long term disability
    • PTO
    • Certification reimbursement and paid training*Actual salary for Information Technology Desktop Support Engineer - MSP to commensurate with experience* Opportunity Location Santa Ana, CA Proposed Salary $50,000 - $65,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Santa Ana , Information Technology Desktop Support Engineer - MSP, IT / Software / Systems , Santa Ana, California