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Technical Support Specialist

Company: UHSM Unite Health Share Ministries
Location: Santa Ana
Posted on: February 12, 2024

Job Description:

Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities. Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing. UHSM offers simple, fair, and friendly health share programs to its members.

About this role

UHSM is seeking a Technical Support Specialist to administer, maintain, and automate across our systems. The Technical Support Specialist is responsible for providing technical support to users, managing and maintaining the organization's computer systems, networks, and troubleshooting hardware and software issues. This role will work closely with the Lead Systems Engineer and Director of Technology to support employee's connectivity in the office and remote.

**This is a full-time role in-office days on Monday - Friday. 7:30 AM - 4:30 PM.**

Key Responsibilities

  • Acting as the first line of defense for all technical support requests
  • Maintain HIPAA/HITECH compliance requirements across systems
  • Manage and keep helpdesk ticketing system organized and prioritized
  • Utilize Jira to manage and track IT projects and tasks
  • Install, update, and decommission software and applications as needed
  • Provide excellent customer focus to the team - from timely updates on ticket status with accurate estimates, to hands on troubleshooting
  • Assist with the development and implementation of IT policies and procedures
  • Configure and manage Cisco Meraki networking equipment, including switches, routers, and access points
  • Troubleshoot and resolve issues related to Cisco Meraki networking equipment
  • Provide ongoing analysis of the environment to detect deficiencies and security vulnerabilities and recommend solutions for improvement - in line with HIPAA regulations
  • Handle or assist in equipment moves, deployment, and equipment tracking
  • Reimaging and redeploying Windows workstations as needed
  • Assist in the process of onboarding and offboarding employees
  • Research and recommend new technologies to improve the organization's IT infrastructure
  • Train and support users on new software and hardware
  • Support users in the use of Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and Sharepoint
  • Troubleshoot issues related to VOIP technologies related to Talkdesk and Dialpad
    Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

    Minimum Qualifications

    • 2+ years of experience in IT support, supporting on-site and remote users
      Preferred Qualifications
      • 1+ years of working in the Healthcare industry
      • A+ Certification and/or Microsoft Certified Professional (MCP)
      • Working knowledge of Azure
      • Experience with VOIP technologies such as TalkDesk, Twilio, and Dialpad
      • Familiarity with working in Cloud environments
      • Familiarity with agile development practices - Jira experience
      • Strong communication skills, with proven ability to identify solutions and quickly summarize recommendations and options
      • Collaborative and proactive with a can-do attitude
      • Take direction, meet deadlines, and work efficiently in a hybrid environment
        What we offer

        • Competitive Salary with Team + Health, Dental, Vision, 403(b), and Total Rewards
        • Ability to make important enhancements to the Healthcare industry
        • Great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere

          UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Keywords: UHSM Unite Health Share Ministries, Santa Ana , Technical Support Specialist, IT / Software / Systems , Santa Ana, California

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