Operations Supervisor

Company: First American
Location: Santa Ana
Posted on: September 5, 2020

Job Description:

Job Description: Join our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary Provides expertise and supervision to escrow support staff in centralized clerical processing unit that processes all documentation associated with the with the initiation or closing of residential escrows. This work relieves branches of high volume paperwork for higher quality customer service and to provide time for promoting and generating new business. May communicate information, instructions and issues to Branch personnel. Provides training to employees in Escrow Support Center and Escrow branches. Essential Functions * Provides work direction, supervision and training to lower level escrow support personnel * Manages schedules and coordinates staff meetings to improve branch service support and work flow efficiency * Manages more complex escrow closings and post-closings or work overflow, as necessary * Responds to escalated issues from managers, staff or branches. Knowledge and Skills/Technology Used * Thorough knowledge of escrow processes, procedures and governing regulations Typical Education * High School diploma or equivalent Typical Range of Experience * 3+ years escrow processing experience First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Keywords: First American, Santa Ana , Operations Supervisor, Other , Santa Ana, California