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Senior Program Manager

Company: First American
Location: Santa Ana
Posted on: September 13, 2020

Job Description:

Job Family: Project & Program Management

Requisition Number: R016826

Work Location: Santa Ana , CA

Employment Category: Full Time – Regular

Join our team! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.firstamtrust.com

Job Summary Senior Program Manager

Summary

The Program Manager is responsible for managing programs or multiple projects, with complex interdependencies, on an ongoing and regular basis. Responsible for project planning and status reporting, risk management, and issue resolution. The Program Manager works more often with strategy and articulates the goals and objectives of the program and how it will impact the business.

Job Description

Independently manages multiple programs typically large in size with complex interdependencies

Manages strategic aspects of program and ensures progress and attainment of goals

Participate in the creation and execution of work plans and revise as appropriate to meet changing needs and requirements

Develop program deliverables including program roadmaps, plans, scope, and schedules and establishes governance

Implement engagement review and quality assurance procedures in accordance with company methodology to ensure profitable and successful execution of programs as measured by goals and customer satisfaction

Conducts risk monitoring and controls to ensure ability to achieve expected outcomes, on time and on budget

Communicates program status to team and stakeholders to ensure their understanding of risks, issues and activities related to the program

Job Complexities

Troubleshoots a wide range of complex problems in which analysis of situations or data requires an in-depth evaluation of various factors

Uses skills as an independent, seasoned, experienced professional with a full understanding of industry practices and established policies and procedures

On a regular basis, initiates corrective action needed to resolve complex, critical issues

Erroneous decisions may result in critical delays in schedules and/or department operations

Supervision Received or Extended

May provide direct supervision and coordinate activities of project personnel to ensure program progresses on schedule and within budget

Impact

Utilizes a broad internal and external network of professional contacts and resources to explore new approaches for solving problems and enhancing the department’s capabilities

Negotiates, persuades and gains consensus from cross functional teams and management

Drives program and project completion across multiple groups, anticipating and removing barriers

Work is periodically reviewed by department and functional Senior Management to evaluate success of programs, quality, schedules and budgets

Knowledge and Skills/Technology Used

Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise

Experience with program management methodologies and techniques, and their application in business and technical environments

Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills

Strong leadership skills and the ability to build team cohesiveness to achieve results and pursue excellence

Ability to self-start and be versatile in a dynamic environment

Conceptual understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors

Experience developing and managing complex program budgets

Typical Education

Bachelor’s degree or equivalent combination of education and experience

Advanced degree or certification preferred

Licenses or Certificates

Typical Range of Experience

Typically 10+ years of directly related experience

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Returning users, access your profile or edit/update your resume.

Careers // Senior Program Manager – R016826

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.

First American, the eagle logo, firstam.com, and First American Title are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

Keywords: First American, Santa Ana , Senior Program Manager, Other , Santa Ana, California

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