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Technical Product Manager

Company: First American
Location: Santa Ana
Posted on: October 9, 2020

Job Description:

Job Description Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work ForĀ® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary First American is looking for a fun, energetic, and passionate Technical Product Manager to join our Business Technology Solutions Division at the Corporate campus in Santa Ana, CA. This is a unique opportunity to play a critical role in the digital transformation of a large enterprise! Role Summary We want an experienced Product Manager who understands and has lived the full product lifecycle multiple times, but really thrives in creating new products to improve the customer and user experience. Require experience in conducting workshop sessions involving stakeholders adopting design thinking process. These new features will require the ability to collect and critically analyze a number of inputs, including: * Product Research * Customer Feedback * Business KPIs * Additional Stakeholder Inputs (including executives, customer support reps, designers, engineers, researchers and more!) It'll then be your responsibility to prioritize and oversee the strategy, design and build of the new features or products that will have the most positive impact. In this role, you will lead a squad of engineers and collaborate with designers and outsourced engineering teams through the ongoing process of adding new value to our digital products, while managing and communicating roadmaps, risks, and timelines to various stakeholders in the organization. *Remote work available, open to remote candidates. Responsibilities and Duties * Create and deploy your squad's strategy, getting buy-in from key stakeholders. * Conduct workshops to build empathy, understand customer needs, and validate hypotheses. * Build strong relationships with our partners. * Convert our Product Vision into tactical plan and execute well. * Drive customer feedback loops throughout the product development process. * Create context with User Story Mapping and User Journey Mapping. * Analyze and understand usage metrics to identify optimizations. * Write clear, well thought out development stories for an Agile development team. * Provide quality assurance and usability feedback on development builds. Required Skills An ideal candidate will have the ability to: * Write clear, well thought out development stories for an Agile development team * Efficiently use a design tool (Figma, Sketch, Balsamiq etc.) to convey new feature ideas through wireframes or low fidelity mockups * Perform user research including interviewing key stakeholders, creating valuable surveys and usability testing * Provide valuable design critique to Designers * Implement analytics using tools and create dashboards * Use a roadmapping tool (Product Plan, Miro, aha etc.) * Provide quality assurance and usability feedback on development builds Desired Experience * 2-5 years in Product Management or related role creating valuable new products or features that align with a product/company vision The ideal candidate is: * Customer-focused * Growth-oriented * A blue sky thinker * Excited but what hasn't been done yet * Experience obsessed * Empathetic * Constantly innovating First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Keywords: First American, Santa Ana , Technical Product Manager, Other , Santa Ana, California

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