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Purchase Mortgage Assistant

Company: Mr. Cooper
Location: Santa Ana
Posted on: November 16, 2020

Job Description:

When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.Check It Out!Ready to be a Cooper too? This might just be right up your alley!

We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.


  • Engage in comprehensive on the job training.
  • Able to work within set weekly and monthly schedule, which may include mornings, evenings, and/or weekends.
  • Able to work within daily schedule, built around various inbound call activity.
  • Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Make outbound calls to prequalified and pre approved customers with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Collecting and completing lead prospect information.
  • Sell customers on the benefits of talking with a Mortgage Professional by understanding general Mortgage options that may be available to them.
  • Handle questions of many types from customers with the ability to direct the customer to the appropriate resource for resolution.
  • Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.
  • Participating in staff and team meetings along with taking part in mortgage training provided by management.
  • Help improve quality and advancement of the team by assisting with the training of new and existing employees.
  • Meet production goals including inbound call activity, various conversion metrics, loan origination production, and others as identified by your manager

    Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

    Job Requisition ID:011508Job Category:SalesPrimary Location City:Santa AnaPrimary Location Region:CaliforniaPrimary Location Postal Code:92705Primary Location Country:United States of AmericaPosting Organization:Mr. CooperLine of Business:OriginationAdditional Posting Location(s):

    Alternate Requisition:No

Keywords: Mr. Cooper, Santa Ana , Purchase Mortgage Assistant, Other , Santa Ana, California

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