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Corporate Customer Service Representative

Company: Kforce Finance and Accounting
Location: Santa Ana
Posted on: January 13, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Corporate Customer Service Representative in Santa Ana, CA. Duties and Responsibilities: * Receive and accurately process all orders via phone, fax, website, email, and EDI from customers in a fast-paced environment* Provide knowledgeable answers to questions regarding product, product availability, and pricing* Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary* Settle customer invoice discrepancies and ensure accounts are up to date* Implement pricing and discounts to various transactions submitted or requested by Sales* Process transactions involving government entities* Work closely with Sales and Credit departments to ensure proper implementation of programs* Process, review, and release Delivery Receipts, up to 200+ transactions daily* Process -end user- billing* Provide customer online support for orders, invoices, credit card payments, and other account information* Contact customers and release backorders in a timely manner, in accordance with the customer's request and corporate policies* Handle customer complaints in a proper manner in coordination with related departments* Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory* Generate customized daily/weekly reports for customers using Access and Excel* Support the department in ensuring proper coverage for customers at all timesJob Requirements:REQUIREMENTS:* High school diploma or GED required* Effective written and verbal communication skills* Superior customer service alongside excellent judgment and decision making* Proven track record of ability to handle high call volume with excellent performance levels* Must be proficient in the Microsoft Office Suite with an emphasis on Word and Excel* Ability to prioritize and manage multiple projects with strong attention to detail* Strong team player and ability to interact professionally with internal and external customersEducation and Experience: * 2-3 years of related experience* Customer service and/or call center environment preferredKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Santa Ana , Corporate Customer Service Representative, Other , Santa Ana, California

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