Customer Service Representative
Company: FISI - FUJIFILM Irvine Scientific
Location: Santa Ana
Posted on: January 15, 2021
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Job Description:
Overview Fujifilm Irvine Scientific, a member of Fujifilm
Holdings Corporation, is a worldwide leader in the innovation and
manufacture of cell culture media, reagents, and medical devices
for researchers and clinicians. The company provides unrivaled
service and quality to scientists working in cell therapy
and--regenerative--medicine, assisted reproductive technology and
cytogenetics, and industrial cell culture for the large- scale
production of biotherapeutics and vaccines. Fujifilm Irvine
Scientific adheres to both ISO and FDA regulations and operates
dual cGMP manufacturing facilities in California, USA, and--Tokyo,
Japan. The company's consultative philosophy combined with
expertise in cell culture and compliance provides customers with
unique capabilities and support. For over 45 years, Irvine
Scientific has remained uniquely flexible and focused on media
while becoming a strategic global leader in media products and
services. Additional information can be found at
www.irvinesci.com.We are hiring a Customer Service Representative.
The Customer Service Representative is responsible for taking and
processing customer orders; responding to technical inquiries;
following up on sales leads, and providing competent and
enthusiastic customer service. The work encompasses all aspects of
order processing, problem resolution, and sales leads follow
up.**External US Responsibilities:* Enter purchase orders received
by telephone, mail, fax, email and website, using an on-line order
entry system* Investigate and answer inquiries regarding the status
of an order using an on-line computer order entry system* Receive,
register, and process customer order and shipment related
complaints by writing up forms and using the computer to process
returns, replacements, and/or requests for credit* Set up and
manage scheduled standing orders, on an on-line order entry system,
including follow-up with Pricing Representative for quote renewal*
Answer basic technical inquiries received by customers* Work well
under pressure* Work well as part of a team, demonstrating a
positive and professional demeanor * Prioritize work and meet
deadlines* Other duties as assigned or needed relevant to job
function and skillsExperience/ Education:* HS Diploma or
equivalent* 3 years or more of customer service experience in an
order entry department with a proven ability to resolve problems,
achieve results and provide excellent customer service* Working
knowledge of general office procedures and strong customer service
skills* Working knowledge or basic calculator functions * Ability
to present a positive and team oriented demeanor to all internal
and external contacts* A strong attention to detail* Ability to
learn business requirements and use data systems to meet job
requirements* Proficiency in Outlook, Word and Excel* Experience
using an on-line order entry system* Ability to speak English
clearly; must be able to read and write in English using proper
grammar* Excellent oral communication skillsFujifilm Irvine
Scientific is an equal opportunity employer. All qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex including sexual orientation and
gender identity, national origin, disability, protected Veteran
status, or any other characteristic--protected by applicable
federal, state, or local law.To all agencies: Please, no phone
calls or emails to any employee of FUJIFILM about this requisition.
All resumes submitted by search firms/employment agencies to any
employee at FUJIFILM via-email, the internet or in any form and/or
method will be deemed the sole property of FUJIFILM, unless such
search firms/employment agencies were engaged by FUJIFILM for this
requisition and a valid agreement with FUJIFILM is in place. In the
event a candidate who was submitted outside of the FUJIFILM agency
engagement process is hired, no fee or payment of any kind will be
paid.
Keywords: FISI - FUJIFILM Irvine Scientific, Santa Ana , Customer Service Representative, Other , Santa Ana, California
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