Customer Service Representative

Company: FISI - FUJIFILM Irvine Scientific
Location: Santa Ana
Posted on: January 15, 2021

Job Description:

Overview Fujifilm Irvine Scientific, a member of Fujifilm Holdings Corporation, is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in cell therapy and--regenerative--medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large- scale production of biotherapeutics and vaccines. Fujifilm Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and--Tokyo, Japan. The company's consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 45 years, Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services. Additional information can be found at www.irvinesci.com.We are hiring a Customer Service Representative. The Customer Service Representative is responsible for taking and processing customer orders; responding to technical inquiries; following up on sales leads, and providing competent and enthusiastic customer service. The work encompasses all aspects of order processing, problem resolution, and sales leads follow up.**External US Responsibilities:* Enter purchase orders received by telephone, mail, fax, email and website, using an on-line order entry system* Investigate and answer inquiries regarding the status of an order using an on-line computer order entry system* Receive, register, and process customer order and shipment related complaints by writing up forms and using the computer to process returns, replacements, and/or requests for credit* Set up and manage scheduled standing orders, on an on-line order entry system, including follow-up with Pricing Representative for quote renewal* Answer basic technical inquiries received by customers* Work well under pressure* Work well as part of a team, demonstrating a positive and professional demeanor * Prioritize work and meet deadlines* Other duties as assigned or needed relevant to job function and skillsExperience/ Education:* HS Diploma or equivalent* 3 years or more of customer service experience in an order entry department with a proven ability to resolve problems, achieve results and provide excellent customer service* Working knowledge of general office procedures and strong customer service skills* Working knowledge or basic calculator functions * Ability to present a positive and team oriented demeanor to all internal and external contacts* A strong attention to detail* Ability to learn business requirements and use data systems to meet job requirements* Proficiency in Outlook, Word and Excel* Experience using an on-line order entry system* Ability to speak English clearly; must be able to read and write in English using proper grammar* Excellent oral communication skillsFujifilm Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic--protected by applicable federal, state, or local law.To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

Keywords: FISI - FUJIFILM Irvine Scientific, Santa Ana , Customer Service Representative, Other , Santa Ana, California