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Community Specialist

Company: First American Corp.
Location: Santa Ana
Posted on: May 3, 2021

Job Description:

Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit SummaryThe Community Associate/Specialist actively supports FALive, our online employee community and intranet. They will be responsible for responding to employee questions, reporting issues to the vendor-seeing them through to resolution, and updating back-end settings as needed. As part of the Corporate Marketing and Communications team and working closely with the Enterprise Community Manager, this role will collaborate with other internal teams to expand utilization and increase adoption.Job Responsibilities:Employee SupportRespond to incoming questions from employees or the IT Service DeskReport bugs to vendor and support troubleshooting efforts through to resolutionGuide stakeholders on how to best set up and maintain their communitiesDocumentation and Training:Maintain all how-to training documentation; add/update as enhancements are releasedCreate tips and tricks posts to assist end users and encourage best practicesUpdate action guides for new FALiveCommunity Admin Support:Manage external user accounts and non-employee file with HRISSupport template & permission group changes for content creation / editorsLead community clean up and organization effortsAnalytics & ReportingAssist with tracking analytics from the platform dashboards available and Google AnalyticsIntegration & Enhancement SupportSupport testing and rollout of future enhancements and integrationsDisplay initiative, flexibility, and demonstrate a high degree of customer service Ability to communicate effectively both verbally and in writing, with high attention to detail Ability to prioritize and multi-task in a fast-paced environment Ability to work independently as well as part of an extended, cross-functional team Strong problem solving and ability to identify inefficiencies Quantitative skills and an understanding of analytics in support of projects and daily activitiesQualifications / Education & Professional ExperienceBachelor's degree or equivalent combination of education and experience (communications, marketing, or related field preferred) Desire and ability to learn new technologyKnowledge and Skills/Technology UsedMicrosoft Suite (Excel, PowerPoint, Office) required Community management / collaboration technology experience a plusFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Keywords: First American Corp., Santa Ana , Community Specialist, Other , Santa Ana, California

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