Customer Care Representative
Company: Masco Corporation
Location: Santa Ana
Posted on: May 3, 2021
**_At present, due to COVID-19, this position is temporarily
**JOB SCOPE/ SUMMARY:**
Courteously assist customers in need of customer care technical
assistance relating to the use and applications of products.
Working safely is part of our culture and is a condition of
+ Interact with customers via telephone and various communication
channels as assigned regarding the purchase, use and application of
products or the fulfillment of all order types within department
efficiency and quality goals.
+ Provide documentation or written advice pertaining to technical
evaluations, warranty service conditions, order status and
fulfillment, resolution of product or order issues and
+ Work independently and interact with customers in a manner that
promotes brand loyalty, customer satisfaction and repeat
+ Access multiple technology resources to grasp product knowledge
to relay product information to customers and partners.
+ Utilize basic negotiation skills, conflict resolution and problem
solving when necessary and escalates issues to management as
+ Be ready and available to serve customers and partners according
to allocated work schedule.
+ Enter and reconcile data pertaining to order receipt and
+ Enter customer interaction data for record keeping and
+ Partner with team, department and organizational members to
improve processes, systems, products and overall business
performance as it pertains to improving customer service.
+ Compile reports and distribute to appropriate members as
+ Comply with all department quality standards and company policies
High School diploma
+ Possess knowledge of customer relations principles and
+ Possess considerable knowledge of English grammar, spelling,
pronunciation and diction.
+ Possess knowledge of sales administration practices and sales
+ Knowledge of MS Office Suites and/or software applications
related to job functions
+ Ability to respond in writing to customer inquiries using
standard letter formats.
+ Ability to prioritize customer service orders and maintain
customer service call activity records.
+ Ability to communicate with customers and sales representatives
with tact, professionalism, and courtesy.
+ Attention to detail and accuracy.
Behr Process Corporation
**Full or Part Time**
_Masco Corporation_ _(the "Company") is an equal opportunity
employer and we want to have the best available persons in every
job. The Company makes employment decisions only based on merit. It
is the Company's policy to prohibit discrimination in any
employment opportunity (including but not limited to recruitment,
employment, promotion, salary increases, benefits, termination and
all other terms and conditions of employment) based on race, color,
sex, sexual orientation, gender, gender identity, gender
expression, genetic information, pregnancy, religious creed,
national origin, ancestry, age, physical/mental disability, medical
condition, marital/domestic partner status, military and veteran
status, height, weight or any other such characteristic protected
by federal, state or local law. The Company is committed to
complying with all applicable laws providing equal employment
opportunities. This commitment applies to all persons involved in
the operations of the Company regardless of where the employee is
located and prohibits unlawful discrimination by any employee of
_Masco Corporation is an E-Verify employer. E-Verify is an Internet
based system operated by the Department of Homeland Security (DHS)
in partnership with the Social Security Administration (SSA) that
allows participating employers to electronically verify the
employment eligibility of their newly hired employees in the United
States. Please click on the following links for more
_E-Verify Participation Poster:_ English & Spanish
_E-verify Right to Work Poster:_ _English
(_Native_Documents/Right_to_Work_Poster_English.pdf)_ _,_ _Spanish
Masco Corporation is a global leader in the design, manufacture and
distribution of branded home improvement and building products. Our
products enhance the way consumers all over the world experience
and enjoy their living spaces. Our portfolio of industry-leading
brands includes Behr paint; Delta and Hansgrohe faucets, bath and
shower fixtures; Kichler decorative and outdoor lighting and
HotSpring spas, to name a few.
At Masco, we believe in better living possibilities-for our homes,
our environment and our community. Across our businesses and
geographies, we seek out these possibilities to grow ourselves,
enhance our consumers' lives, create returns for our shareholders
and improve the world around us. We believe a strong, supportive
presence in the communities where we live, work and do business is
vital. We partner with organizations that are as driven as we are
to support the growth of our communities, encourage and enable
equity and provide safe, affordable housing for all
Keywords: Masco Corporation, Santa Ana , Customer Care Representative, Other , Santa Ana, California
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