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Customer Care Representative

Company: Masco Corporation
Location: Santa Ana
Posted on: May 3, 2021

Job Description:

**Job Description**

**_At present, due to COVID-19, this position is temporarily remote._**

**JOB SCOPE/ SUMMARY:**

Courteously assist customers in need of customer care technical assistance relating to the use and applications of products. Working safely is part of our culture and is a condition of employment.

**ESSENTIAL FUNCTIONS:**

+ Interact with customers via telephone and various communication channels as assigned regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals.

+ Provide documentation or written advice pertaining to technical evaluations, warranty service conditions, order status and fulfillment, resolution of product or order issues and compensation.

+ Work independently and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business.

+ Access multiple technology resources to grasp product knowledge to relay product information to customers and partners.

+ Utilize basic negotiation skills, conflict resolution and problem solving when necessary and escalates issues to management as needed.

+ Be ready and available to serve customers and partners according to allocated work schedule.

+ Enter and reconcile data pertaining to order receipt and fulfillment.

+ Enter customer interaction data for record keeping and follow-up.

+ Partner with team, department and organizational members to improve processes, systems, products and overall business performance as it pertains to improving customer service.

+ Compile reports and distribute to appropriate members as requested.

+ Comply with all department quality standards and company policies and procedures.

**JOB QUALIFICATIONS:**

**EXPERIENCE/EDUCATION/TRAINING:**

High School diploma

**KNOWLEDGE/SKILLS/ABILITIES:**

+ Possess knowledge of customer relations principles and practices.

+ Possess considerable knowledge of English grammar, spelling, pronunciation and diction.

+ Possess knowledge of sales administration practices and sales ordering procedures.

+ Knowledge of MS Office Suites and/or software applications related to job functions

+ Ability to respond in writing to customer inquiries using standard letter formats.

+ Ability to prioritize customer service orders and maintain customer service call activity records.

+ Ability to communicate with customers and sales representatives with tact, professionalism, and courtesy.

+ Attention to detail and accuracy.

**Company**

Behr Process Corporation

**Shift**

**Full or Part Time**

Full time

_Masco Corporation_ _(the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company._

_Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information._

_E-Verify Participation Poster:_ English & Spanish (_Participation_Poster_ES.pdf)

_E-verify Right to Work Poster:_ _English (_Native_Documents/Right_to_Work_Poster_English.pdf)_ _,_ _Spanish (_Native_Documents/Right_to_Work_Poster_Spanish.pdf)_

#LI-DNI

Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr paint; Delta and Hansgrohe faucets, bath and shower fixtures; Kichler decorative and outdoor lighting and HotSpring spas, to name a few.

At Masco, we believe in better living possibilities-for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers' lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.

Keywords: Masco Corporation, Santa Ana , Customer Care Representative, Other , Santa Ana, California

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