Account Servicing Specialist - FPD/Recourse 30+ Days
Company: Veros Credit, LLC
Location: Santa Ana
Posted on: May 3, 2021
Veros Credit specializes in the acquisition and servicing of motor
vehicle retail installment contracts from our network of franchise
and independent automobile dealers and has a nationwide presence
with headquarters in Southern California’s Orange County. We
are customer service driven with a “can do” attitude. We offer
a dynamic and friendly “business casual” work environment (jeans
are ok!), competitive pay and an outstanding benefits
Some of our benefit offerings include:
Medical, Dental, and Vision Insurance
Short Term Disability (STD) and Long-Term Disability (LTD)
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric
And a lot more!
At Veros Credit, we value our employees and encourage their
professional growth and success by investing in training and
promoting from within.
The Account Servicing Specialist (Dealer Buybacks) is
responsible for servicing auto loan accounts defaulting on the
first contractual payment or shortly after account origination
(typically 3-6 months).
- Act as an
intermediary between customers and dealers to research,
substantiate, and resolve contract and vehicle
outbound calls and answer inbound calls through both an auto-dialer
and telephone system.
negotiate with customers to obtain firm commitments
investigative activities to determine the whereabouts of customers
through database searches and system records
- Initiate and
monitor repossession efforts to recover collateral.
satisfactory work efforts on multiple queues based on specified
Meet and/or exceed daily and monthly goals.
- Perform other
duties as assigned.
- Comply with
all company policies, procedures and the Fair Debt Collection
Practices Act (FDCPA).
- 3+ year(s) of
experience in the consumer lending collections field, preferably in
the subprime auto industry.
communication, negotiation, and problem solving skills.
- Ability to
read, interpret and apply federal, state and local collections
- Ability to
interact with others in a professional, tactful and sensitive
- Ability to
thrive in a fast-paced work environment and to work independently
and as part of a team.
- Available to
work a flexible work schedule and overtime as needed.
- High School
Diploma or GED.
Veros Credit, LLC is
an equal opportunity employer.
Keywords: Veros Credit, LLC, Santa Ana , Account Servicing Specialist - FPD/Recourse 30+ Days, Other , Santa Ana, California
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