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Account Servicing Specialist - FPD/Recourse 30+ Days

Company: Veros Credit, LLC
Location: Santa Ana
Posted on: May 3, 2021

Job Description:

Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County. We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package.


Some of our benefit offerings include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • And a lot more!

At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

The Account Servicing Specialist (Dealer Buybacks) is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months).


Essential Responsibilities:

  • Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
  • Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
  • Effectively negotiate with customers to obtain firm commitments for payment.
  • Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Initiate and monitor repossession efforts to recover collateral.
  • Maintain satisfactory work efforts on multiple queues based on specified requirements.
  • Meet and/or exceed daily and monthly goals. 
  • Perform other duties as assigned.
  • Comply with all company policies, procedures and the Fair Debt Collection Practices Act (FDCPA).


  • Bilingual (English/Spanish) required.
  • 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry.
  • Effective communication, negotiation, and problem solving skills.
  • Ability to read, interpret and apply federal, state and local collections regulations.
  • Ability to interact with others in a professional, tactful and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer.

Keywords: Veros Credit, LLC, Santa Ana , Account Servicing Specialist - FPD/Recourse 30+ Days, Other , Santa Ana, California

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