Admirals Club Floor Attendant Admirals Club [SNAACL01]
Company: HMSHost Corporation
Location: Santa Ana
Posted on: June 6, 2021
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Job Description:
Description Summary: The Admirals Club Floor Attendant is responsible for cleaning
and maintaining the dining and/or buffet area within the lounge and
serving guests food items, following all established service and
guest experience standards. Essential Functions: * Ensures all food and beverages are arranged to established
service standards * Sets up, stocks, cleans and maintains food and
beverage offerings * Maintains all coffee and beverage services *
Maintains standards of service and guest experience * Serves and
responds to the food and beverage needs of guests * Uses tray for
all guest service * Maintains in-depth knowledge of products on
hand * Clears, cleans and sanitizes tables, seats, dining area and
buffet area * Maintains food temperature * Assists with basic food
preparation (e.g. warming up soup, operating panini press) *
Provides comprehensive floor presence * Follows all established
rules and sequence of service and dining etiquette standards *
Ensures a positive guest experience for all customers and resolves
customer complaints in a manner consistent with policy, and with
customer satisfaction in mind Requirements Minimum Qualifications, Knowledge, Skills, and Work
Environment: * Requires at least 3 years of closely related work
experiencing, including experience servicing customers in a premium
airport lounge or closely related food and beverage establishment *
Requires ability to demonstrate tact and discretion in interactions
with premium clientele * Requires ability to maintain a presentable
and polished appearance in keeping with service standards for
premium clientele * Requires ability to work long hours, while
standing. * Possess strong sanitation habits. * Requires ability to
provide strong customer service * Ability to multi-task and ability
to interact with customers and coworkers in a friendly,
enthusiastic and outgoing manner
Keywords: HMSHost Corporation, Santa Ana , Admirals Club Floor Attendant Admirals Club [SNAACL01], Other , Santa Ana, California
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