Lender Placed Specialist
Location: Santa Ana
Posted on: October 12, 2021
?Assurant is seeking a Lender Placed Specialist for the Santa
Ana, CA facility!
This is a temporary remote position due to Covid-19
The Lender Placed Specialist, under
the guidance of the Unit Manager, is responsible for the input,
set-up and/or maintenance of client, customer and/or agent
information for one or more of the company's policies, products or
services. The Specialist, with the use of a computerized system, is
responsible for the maintenance of customer's accounts, by
processing premium payments and/or delinquent premiums, either by
direct or automated payment. Additionally, the Specialist is
responsible for researching, analyzing and resolving exception
items that have been initiated via reports, Outsourcing Centers,
Account Executives, phone calls, correspondence, clients, and the
clients' systems and obtains critical information. The Specialist
works with complex and time sensitive issues and works directly
with the client and outsourcing centers.
The essential duties of a LPS include but not limited to:
Manage and work client mailboxes within established guidelines
(recognize urgent issues should be worked within 24 hours);
research and analyze exception items received through reports,
task, Account Executives, outsourcing centers and client
correspondences; complete refund check research; handle customer
service calls from the client; outsourcing centers and other
internal departments; assist in leading projects by gathering and
analyzing data to achieve results; participate in conference calls
with the client, internal departments and outsourcing centers to
work on process improvements, project implementations, or
resolution of complex issues.
Overtime may be required weekly and/or Saturday
hours as workload demands. Successful candidates will demonstrate
Ability to work under pressure to meet or exceed deadlines to
maintain client expectations.
Ability to adapt easily as procedures/client needs change.
Ability to organize and prioritize workload.
Good communication skills (verbal and written).
Ability to make good decisions.
Identify trends and develop analysis.
Applies intermediate skills and begins to develop advanced
skills to procedures, processes and techniques.
2 years of mortgage servicing/hazard insurance or related
experience in an office setting
(preferably in a production
Strong problem solving and analytical skills.
High school diploma or GED.
Testing may be required on MS Word, MS Excel, Basic Office
skills, and/or alphanumeric data entry (minimum of 5,000 KSPH
Keywords: Assurant, Santa Ana , Lender Placed Specialist, Other , Santa Ana, California
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