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Escrow Support Team Lead

Company: First American
Location: Santa Ana
Posted on: October 13, 2021

Job Description:

Company Summary

First American (India) is a Global In-house Center (GIC) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNE’s 100 Best Companies to Work For® in 2020. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers and shareholders - in that order. FAI has been recognized as one among India’s Top 75 workplaces in IT & IT-BPM 2019 by Great Place to Work® Institute. Homebuilder Services Division facilitates the Lender and Homebuilders transaction and helps Escrow Officers, lenders, Homebuilders, Buyers and Notaries. The results are less stressful closings and happier homebuyers.

Job Summary

Come join our Homebuilder Team as an Escrow Team Lead!

Provides expertise and supervision to escrow support staff in a centralized processing unit that processes all documentation associated with the with the initiation or closing of residential escrows. This work relieves branches of high volume paperwork for higher quality customer service and to provide time for promoting and generating new business.  May communicate information, instructions and issues to Branch personnel.  Provides training to employees in Escrow Support Center and Escrow branches. Must be flexible with operating hours as they are based on business need. Position is a national role, must be flexible with travel.

Essential Functions

  • Provides work direction, supervision and training to lower level escrow support personnel
  • Manages schedules and coordinates staff meetings to improve branch service support and work flow efficiency
  • Manages more complex escrow closings and post-closings or work overflow, as necessary
  • Responds to escalated issues from managers, staff or branches.

Knowledge and Skills/Technology Used

  • Thorough knowledge of escrow processes, procedures and governing regulations

Typical Education

  • High School diploma or equivalent

Typical Range of Experience

  • 1+ years escrow processing experience
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American, Santa Ana , Escrow Support Team Lead, Other , Santa Ana, California

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