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Coord, Patient Care - I req81494

Company: Quest Diagnostics
Location: Santa Ana
Posted on: November 22, 2021

Job Description:

Job Summary: Under general direction of the Patient Care Supervisor and Lead performs routine phone calls and data entry that are necessary for appointment scheduling and performs customer service-related duties as assigned. Responsibilities and Duties: 1. - - - - - - - - Manage a substantial amount of inbound and outbound calls daily. 2. - - - - - - - - Develop open and effective channels of communication with each provider and member. 3. - - - - - - - - Ability to adhere to written scripts. 4. - - - - - - - - Possess excellent listening and oral communication skills. 5. - - - - - - - - Schedule telephonic calls following preapproved scripts and guidelines provided. 6. - - - - - - - - File documents and records and maintain a tracking system for quick data retrieval 7. - - - - - - - - Set appointment following instructions provided by Physicians and Contracted Health Plans. 8. - - - - - - - - Maintain and update records as to the status of phone calls with patients. 9. - - - - - - - - Follow up with Physicians and other medical professionals. 10. - - - - - - Perform related duties as required. 11. - - - - - - Respond to e-mails, IM's and Voice mail promptly and professionally. 12. - - - - - - Take appropriate action to ensure compliance company policy and procedures, standards of conduct, and with state and federal rules, regulations and laws. 13. - - - - - - May be assigned special projects or other assignments and work tasks to assist the Department Lead, Manager/Supervisor in the operation of the department. Knowledge of: --- - - - - - - - - - - Office procedures, methods, and equipment, including computers and applicable software applications, such as word processing, spreadsheets, and databases. --- - - - - - - - - - - Functions, policies, and procedures of relevant departments and/or operations. --- - - - - - - - - - - Professional writing techniques. Skill and Ability to: --- - - - - - - - - - - Must demonstrate ability to follow a written script --- - - - - - - - - - - Strong communication and organization skills required --- - - - - - - - - - - Must be detail oriented & ability to multi-task --- - - - - - - - - - - Must be Computer literate in Microsoft Office --- - - - - - - - - - - Plan, organize, prioritize, and perform duties as assigned with minimal supervision. --- - - - - - - - - - - Operate standard office equipment, a personal computer, and relevant software in a PC -environment. --- - - - - - - - - - - Interpret and apply department policies and procedures. --- - - - - - - - - - - Communicate clearly and concisely, both orally and in writing. --- - - - - - - - - - - Research and compile information. --- - - - - - - - - - - Maintain extensive records. --- - - - - - - - - - - Establish and maintain effective working relationships with the public and all levels of staff and management. --- - - - - - - - - - - Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities. --- - - - - - - - - - - Prepare clear, concise and comprehensive summary reports and written materials. - Training and Experience: --- - - - - - - - - - - Minimum 1 year of experience in a customer service role; preferably an outbound call center Licenses and Certificates: --- - - - - - - - - - - High School Diploma Physical Requirements and Working Conditions: --- - - - - - - - - - - Requires vision (which may be corrected) to read small print. --- - - - - - - - - - - Requires mobility of arms to reach and dexterity of hands to grasp and manipulate small objects. --- - - - - - - - - - - Performs - lifting, - pushing - and/or - pulling - which - does - not - exceed - 25 - pounds - and - is - an infrequent aspect of the job. --- - - - - - - - - - - Subject to inside environmental conditions. --- - - - - - - - - - - May be required to work at a video display terminal for prolonged periods.MedXM offers its qualified employees the following benefits:--- - - - - - - - - - - -Medical, Dental & 401k--- - - - - - - - - - - -Competitive pay--- - - - - - - - - - - -Excellent Bonus Structure--- - - - - - - - - - - -Paid Time Off--- - - - - - - - - - - -Company training--- - - - - - - - - - - -Accelerated career advancement

Keywords: Quest Diagnostics, Santa Ana , Coord, Patient Care - I req81494, Other , Santa Ana, California

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