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Lean Six Sigma Black Belt

Company: First American Financial Corp.
Location: Santa Ana
Posted on: January 11, 2022

Job Description:

Company SummaryJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For - list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job SummaryJob Profile SummaryLead Lean Six Sigma process improvement and use analytical acumen to assist partners and stakeholders to deliver flawlessly executed processes and drive business results and deliver value. Provides full cycle leadership to identify improvement opportunities, build consensus to define a problem, create a team, perform root cause analysis and selection of a sustainable solution, followed by implementation & controls for business results. Essential Functions

  • Create and lead Lean Six Sigma based improvement projects to achieve challenging business results
  • Define and lead programs and projects, aligning project pipeline to business objectives and annual financial goals/targets
  • Drive process improvements aligned with desired customer outcomes to delight our clients
  • Create and validate processes & the supporting technology
  • Teach and mentor others in Lean, Six Sigma methodology, ensuring the deployment, development, and ongoing sustainment of process/performance excellence at site locations
  • Define and improve critical metrics, analytics, dashboards for business effectiveness and oversight
  • Analyze, identify, and correct data issues with systems used or owned by a department
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Track and resolve defects and process breakdowns
  • Understand customers' needs and the process drivers of satisfaction
  • Develop and maintain formal process documentation including procedures and process flow diagrams
  • Provide reporting to leadership and other stakeholders on process/performance excellence progress and results
  • Apply statistical analysis to determine the relationships between key inputs and process outputs
  • Implement controls to sustain gains Job Complexities
    • Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors from qualitative and quantitative variables
    • Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results Supervision Received or Extended
      • Acts independently to determine methods and procedures on new or special assignments. May supervise activities of others.
        - Impact
        • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
        • Reduces the complexity of projects/services/processes in order to get more done with less work. Takes initiative to identify and solve important problems, often coordinating cross-functionally. Knowledge and Skills/Technology Used
          • Strong influencing skills and effective communication at all levels, building win-win partnerships with multiple stakeholders and adapting to and managing change in a fast paced, dynamic environment
          • Ability to communicate complex business/technical challenges in a simplified manner using superior analytical, evaluative, and problem-solving abilities
          • Solid understanding of business processes for critical functional areas (Agile Software delivery and Digital transformation) with strong facilitation skills
          • Process mapping and application of appropriate improvement methodologies and tools (DMAIC, DFSS, Design thinking)
          • Ability to apply skills in project management, process management, change management and statistical analysis Typical Education
            • Normally requires BS Degree or equivalent work experience
            • Master's Degree in related business or science preferred Typical Range of Experience
              • Minimum 8+ years as a full-time BB with hands-on Lean expertise
              • Minimum 5+ years in technology - including software development, service delivery and management, Digital organization
              • Training, coaching, and scaling of LSS programs
              • Background in technology/data industry strongly preferred License or Certification
                • Black Belt in Lean Six Sigma (LSS) or Design for Six Sidma (DFSS) Certification required (Value Stream mapping, Kaizen, Lean Six Sigma, DMAIC, etc.)
                • Project Management or Agile certification preferred#TECHREFERRAL#LI-JP1First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American Financial Corp., Santa Ana , Lean Six Sigma Black Belt, Other , Santa Ana, California

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