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Surety-UW Associate Surety

Company: The Hanover Insurance Group
Location: Santa Ana
Posted on: January 12, 2022

Job Description:

For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.Our Surety Operations department is seeking an Underwriting Associate to join our growing team in either our Santa Ana, CA, Roseville, CA, Los Angeles, CA, Phoenix, AZ, or Seattle, WA office.Position summary:This position reports into Surety Operations and is responsible for partnering with their assigned Underwriters to service their agents and accounts. This position is also responsible for processing transactions that come through our workflow management system. Transactions include new business, adjustments, cancel/rewrites, cancellations, renewals, WIPs, and financials. The Surety UA is also responsible for working with Agency Accounting to research and resolve billing discrepancies and aged items. They partner with assigned UWs to coordinate collection efforts on overdue premium balances, bond # discrepancies, and any other items that may require UW and/or agency involvement.This is a Full-time, Non-Exempt role.Responsibilities/Essential Functions:Forwards specific requests to the workflow management system, manages work within the system, and completes work items timely to ensure accurate production and service data.Handles rush / escalated requests from assigned UWs, Team Leads or Senior UAProcesses new business, adjustments, cancel/rewrites, cancellations, renewals, WIPS, and financials for both Contract and Commercial bonds, at both the transactional and account level, within specified guidelines.Processes transactions based on error and exception reports generated at various times during the month.Works closely with Agency Accounting to research and resolve billing discrepancies. Works closely with assigned UWs to coordinate collection efforts on overdue premium. Escalates aged items, as appropriate.Conducts bond number audits monthly and partners with Senior UAs to resolve any discrepancies identified. Escalates aged items, as appropriate.Responds timely to inquiries from internal and external parties and assists with issue resolution.Escalates all issues to Team Lead timely.Performs all tasks with high quality within established service standards.Updates bond configurations, as needed.Communicates with individuals across the organization effectively and develops relationships.Identifies opportunities for improvement and provides recommendations.Key Measures of Success:Maintains service levels consistently.Maintains high level of accuracy.Receives positive feedback from internal and external customers.Adaptive to change.Accepts personal accountability for all aspects of the position.Accepts feedback and constructive criticism from Team Leads and Senior UAsPosition Requirements:Associate's degree or Bachelor's degree preferred.2+ years related experiences (Surety, insurance, customer service, processing, etc.).Solid desk management skills.Attention to detail.Excellent customer service skills.Strong computer skills, including email, Windows, desktop navigation, etc.Physical Demands and Work Environment:Ability to use a personal computer and other standard office equipment.Ability to sit and/or stand for extended periods (80-95%).Ability to work in a fast-paced environment.Limited travel as necessary and required to perform above functions.CAREER DEVELOPMENT:It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsOn-site medical/wellness center (Worcester only)Vaccination Status & COVID Testing Program:Hanover has enacted policies and protocols throughout the COVID-19 pandemic to promote employee health and safety. To that end, all employees are expected to provide true and accurate information regarding their vaccine status, and when requested, employees are expected to provide proof of such status. Hanover recognizes employee privacy concerns and only provides vaccine status information on a need-to-know basis. Various Hanover policies and requirements are connected to vaccine status, including but not limited to, the company's Facial Coverings and Social Distancing policy and Hanover's testing program. Employees declining to provide information related to their vaccine status, will be considered unvaccinated or not fully vaccinated for the purposes of The Hanover's COVID-19 health and safety policies and protocols.Beginning in January or February of 2022, all unvaccinated or not fully vaccinated employees, who work on-site or who have in-person contact with Hanover customers, agents, or other stake holders (i.e., externally facing), will be expected to undergo weekly monitored testing for COVID-19. Hanover is still exploring cost sharing options, but employees subject to the testing program may be expected to pay some or all of the testing cost.Please be advised that while Hanover does not expect to institute a vaccine mandate at this time, Hanover encourages employees to get vaccinated and provides paid time off to both obtain and recover from the vaccine(s). Weekly testing is a term or condition of employment for all unvaccinated or not fully vaccinated on-site or externally facing employees. Employees who are entitled to a reasonable accommodation under the Americans with Disabilities Act or Title VII (religious accommodation) may apply for an accommodation through the company's usual processes. Where an accommodation is granted, Hanover will absorb the cost of testing.EEO statement:The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."-- -As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.Privacy Policy:To view our privacy policy and online privacy statement, click here.Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Keywords: The Hanover Insurance Group, Santa Ana , Surety-UW Associate Surety, Other , Santa Ana, California

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