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Systems Support Specialist - Tier 3

Company: Identiv
Location: Santa Ana
Posted on: January 13, 2022

Job Description:

Title: Systems Support Specialist III

Classification: Non-Exempt

Work Location: Santa Ana

No recruiting agencies will be considered at this time.


Identiv Technical Services is Identiv's premiere group of delivering physical access solutions to our customers. As an integral member of Identiv's Technical Services team, the Technical Services Systems Support Specialist works alongside other Technical Services team members, Sales Engineers, Software Engineers, Technicians and Product Managers. He/She must be able to manage hot issues and will be the point-of-contact for routine to advanced technical support of Identiv's product technologies. The SSS will professionally be ready to communicate at any time to all parties involved via email, phone and electronic media.

Level 3 knowledge is more advanced troubleshooting; recreating and research in a test environment. Handling escalations from Support Level 1 and 2. Assisting with all IGS integrations that may consist of new deployment, troubleshooting or configuring. Remote into customer system and work through the issues with a systematic process.


  • Server builds and OS installations
  • Understand networks and how to integrate them into our products. - Domain Controllers, App Servers, Data Servers (Split Server configuration) Clients
  • Credential Configuration- PIV\CAC Enrollment
  • FICAM Deployment and troubleshooting
  • Understanding of databases, specifically SQL
  • SQL Database Repairs\Upgrades
  • Ability to remote into a customer site to gather data, troubleshoot or provide solutions
  • Advanced technical troubleshooting support and problem resolution
  • System administration on H/W and S/W maintenance
  • Advanced Programming for custom applications (Mantraps, Occupancy Counts, Passback,
  • Utilize Ticketing system to create and Document all customer-facing issues 2 Man rules, Threat Levels, Command Sets, Global I/O's)
  • Must be able to pass a federal background check
    • Act as a Trusted Advisor to customers

      Required Skills & Experience
      • Working knowledge of Windows Server 2008, 2012, 2016, 2019 Windows 7, Windows 10
      • Ability to actively participate in team support by proposing, implementing solutions and cross train
      • Exceptional customer service, overall communication and technical writing skills
      • Ability to communicate and work with other internal departments
      • Ability to work independently with minimal management supervision and as part of team
      • Demonstrated aptitude for providing exceptional customer service in politically charged environments
      • SQL Server 2008, 2012, 2014, 2016
      • Document and escalate Defects to Engineering
      • Provide Resolution\Patches for known issues
      • Superior problem solving and troubleshooting skills at the Support Engineer level

        Desired Skills And Qualifications
        • Knowledge of CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience.
        • Experience with government technical publications and implementation desired, but not required. (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM).
        • PKI and Smartcard experience a plus.
        • Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS is a plus. (Architecture, design, disaster recovery and troubleshooting.)
        • Experience with Microsoft Cluster technology is a plus.

          Work Requirements

          This position has no supervisory responsibilities.

          Work Environment

          This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

          Physical Demands

          This is an active and physically demanding role. There are times when it would require the ability to move around and lift items up to 30+ pounds.

          Position Type and Expected Hours of Work

          This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. There may be overtime hours associated with this position.


          Limited and occasional travel is expected for this position.

          Required Education And Experience
          • Associate degree or equivalent experience.
          • Technical proficiency including Microsoft Word, Excel, PowerPoint, and Google office applications.


            We're a community of committed professionals who focus on our customers' needs and bring the optimal security solutions technology to meet - and then exceed - their needs. We're committed to each other and to our company. By supporting each other and our business, we thrive, grow and succeed as individuals, as colleagues and as a company.

            Competitive Base Pay, Medical, Dental, Vision, Vanguard 401(k), PTO, Holiday, Sick Pay

            Supplemental Life Insurance, AD&D Insurance, FSA Medical and Dependent care plans

            We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is committed to equal employment opportunities.

            Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5(a).

Keywords: Identiv, Santa Ana , Systems Support Specialist - Tier 3, Other , Santa Ana, California

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