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Remote Cybersecurity Customer Success Lead

Company: VirtualVocations
Location: Santa Ana
Posted on: May 13, 2022

Job Description:

A cybersecurity company has a current position open for a Remote Cybersecurity Customer Success Lead.

Core Responsibilities of this position include:
Defining and building out a highly productive and efficient post-sales team.
Developing and delivering a roadmap to success, advising customers to reach business goals
Managing account book towards NRR and GRR targets
Must meet the following requirements for consideration:

Understand the variety of roles a customer success manager plays and can easily oscillate between them
Are comfortable with the transactional aspect of customer success
Able to prioritize customer experience with a focus on customer happiness and retention
Have proven capacity to develop relationships and optimize enterprise customer accounts
Have strong business acumen and an interest in machine learning & information security
Have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability

Keywords: VirtualVocations, Santa Ana , Remote Cybersecurity Customer Success Lead, Other , Santa Ana, California

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