Program Facilitation Specialist

Company: Tom Ferry
Location: Santa Ana
Posted on: June 19, 2022

Job Description:

Job DescriptionSummary: Tom Ferry is looking for a highly detail oriented individual with a knack for facilitating client facing communication regarding company fulfillment of programs or promises. This role would require the candidate to also contribute to coach scheduling and client registration all the way through program delivery. A successful candidate will be process-oriented and passionate about the experience of our clients, coaches, and partner network making sure the programs or offerings are running smoothly. Lastly, the candidate will also serve as the customer point of contact for all Tom Ferry Program Support. Primary Responsibilities:

• Manages platforms used for fulfillment
• Provide user support for systems and general program needs
• Provides a feedback loop to Client Experience, Product, Content, Sales, and Marketing
• Stays current with all zoom updates that affect the meetings (access/attendance/etc.)
• Demonstrates a sense of urgency to attain and exceed desired results
• Manages and monitors Client Experience reporting for program attendees
• Displays excellent troubleshooting and creative problem solving skills, know when to act quickly
• Provides support for the Partner Network
• Attendance and on-time reporting
• Maintains compliance with company policies, practices and procedures
• Participates in proactive efforts to achieve departmental and company goals
• Host Tom Ferry Webinars
• Communication Check-Ins for Tom Ferry Speakers
• Other duties as assignedSupervision:Works under the general direction of the Fulfillment Manager. Education and/or Experience:
  • Highschool Diploma or equivalent GED
    • 2+ years of Client Success, Client SupportOther Skills and Abilities:
      • Uncompromising integrity, character and intellectual honesty; with the courage and conviction to speak their position
      • Experience working with client centric individuals and developing solutions to improve overarching client and employee experience
      • Ability to explain data so a listener understands the significance
      • Intellectually curious and strategic thinker
      • Creative problem solver
      • Team player and works well collaboratively with other teams
      • Demonstrates highest level of detail orientation and organizational skills
      • Must be able to work independently with the ability to juggle priorities and manage time to effectively meet deadlines
      • Organized and efficient in daily tasksLanguage Skills:Proficient English language skills – written and spoken. Able to speak effectively and communicate clearly on the phone, in person and via email. Ability to read, analyze, and interpret documents such as technical procedures, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.Computer Skills:Strong working knowledge of CRMs, our preferred tool is Salesforce; ability to analyze reporting within a CRM is a plus. Knowledge of Microsoft Office applications, including Excel and PowerPoint or within the Google Cloud Suite, including Sheets and Slides. Planning and Organization:
        • Manage multiple tasks in deadline driven environment
        • Must be organized, punctual and responsible
        • Ability to work effectively both independently and as part of a team
        • Ability to work on tight deadlines
        • Flexible to changing priorities and deadlinesPhysical Demands:This is sedentary work which requires the following physical activities: reaching, sitting, lifting (≤25 pounds), finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Work Environment:Hybrid work environment: Scheduled in-office and the possibility of predetermined work from home (WFH) days as the company deems fit.Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.The office work environment can be boisterous. Attire is business casual.Travel:Minimal (less than 5%). May be required to travel overnight – by car or air – to support various events sometimes working in excess of eight (8) hours/day.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. *We are currently working a hybrid schedule. We are in the office 2x a month, every other Wednesday, you get the best of both in-office and at home working. All employees must be located in CA, WA or TX; applicants outside of these locations will not be considered.TOM FERRY IS AN EEO.TOM FERRY PARTICIPATES E-VERIFY.All offers are contingent upon receiving acceptable results from a pre-employment background check and drug test.Powered by JazzHRScD4Hh48Eg

Keywords: Tom Ferry, Santa Ana , Program Facilitation Specialist, Other , Santa Ana, California