Program Facilitation Specialist
Company: Tom Ferry
Location: Santa Ana
Posted on: June 19, 2022
Job Description:
Job DescriptionSummary: Tom Ferry is looking for a highly detail
oriented individual with a knack for facilitating client facing
communication regarding company fulfillment of programs or
promises. This role would require the candidate to also contribute
to coach scheduling and client registration all the way through
program delivery. A successful candidate will be process-oriented
and passionate about the experience of our clients, coaches, and
partner network making sure the programs or offerings are running
smoothly. Lastly, the candidate will also serve as the customer
point of contact for all Tom Ferry Program Support. Primary
Responsibilities:
- Manages platforms used for fulfillment
- Provide user support for systems and general program needs
- Provides a feedback loop to Client Experience, Product,
Content, Sales, and Marketing
- Stays current with all zoom updates that affect the meetings
(access/attendance/etc.)
- Demonstrates a sense of urgency to attain and exceed desired
results
- Manages and monitors Client Experience reporting for program
attendees
- Displays excellent troubleshooting and creative problem solving
skills, know when to act quickly
- Provides support for the Partner Network
- Attendance and on-time reporting
- Maintains compliance with company policies, practices and
procedures
- Participates in proactive efforts to achieve departmental and
company goals
- Host Tom Ferry Webinars
- Communication Check-Ins for Tom Ferry Speakers
- Other duties as assignedSupervision:Works under the general
direction of the Fulfillment Manager. Education and/or Experience:
- Highschool Diploma or equivalent GED
- 2+ years of Client Success, Client SupportOther Skills and
Abilities:
- Uncompromising integrity, character and intellectual honesty;
with the courage and conviction to speak their position
- Experience working with client centric individuals and
developing solutions to improve overarching client and employee
experience
- Ability to explain data so a listener understands the
significance
- Intellectually curious and strategic thinker
- Creative problem solver
- Team player and works well collaboratively with other
teams
- Demonstrates highest level of detail orientation and
organizational skills
- Must be able to work independently with the ability to juggle
priorities and manage time to effectively meet deadlines
- Organized and efficient in daily tasksLanguage
Skills:Proficient English language skills – written and spoken.
Able to speak effectively and communicate clearly on the phone, in
person and via email. Ability to read, analyze, and interpret
documents such as technical procedures, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees.Computer Skills:Strong working
knowledge of CRMs, our preferred tool is Salesforce; ability to
analyze reporting within a CRM is a plus. Knowledge of Microsoft
Office applications, including Excel and PowerPoint or within the
Google Cloud Suite, including Sheets and Slides. Planning and
Organization:
- Manage multiple tasks in deadline driven environment
- Must be organized, punctual and responsible
- Ability to work effectively both independently and as part of a
team
- Ability to work on tight deadlines
- Flexible to changing priorities and deadlinesPhysical
Demands:This is sedentary work which requires the following
physical activities: reaching, sitting, lifting (≤25 pounds),
finger dexterity, grasping, feeling, repetitive motions, talking,
hearing and visual acuity. Work Environment:Hybrid work
environment: Scheduled in-office and the possibility of
predetermined work from home (WFH) days as the company deems
fit.Well-lighted, heated and/or air-conditioned indoor office
setting with adequate ventilation.The office work environment can
be boisterous. Attire is business casual.Travel:Minimal (less than
5%). May be required to travel overnight – by car or air – to
support various events sometimes working in excess of eight (8)
hours/day.Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of
the job. *We are currently working a hybrid schedule. We are in the
office 2x a month, every other Wednesday, you get the best of both
in-office and at home working. All employees must be located in CA,
WA or TX; applicants outside of these locations will not be
considered.TOM FERRY IS AN EEO.TOM FERRY PARTICIPATES E-VERIFY.All
offers are contingent upon receiving acceptable results from a
pre-employment background check and drug test.Powered by
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Keywords: Tom Ferry, Santa Ana , Program Facilitation Specialist, Other , Santa Ana, California
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