Customer Support Representative

Company: OC Telecommunications
Location: Santa Ana
Posted on: August 1, 2022

Job Description:

Job Description We are an outsourced marketing agency looking for a full-time Customer Support Representative to join our local office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Customer Support Representative Responsibilities: Provide high quality service to each of our clients to increase customer loyalty and sales Maintain client confidentiality at all times Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Verify and maintain data quality Customer Support Representative Essential Skills: Clear written and verbal communication skills 1 years of prior experience is preferred Strong relationship management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Business acumen in the marketing and client relations field is preferred Must understand and comply with applicable regulations and standard operational procedures Must ensure that all transactions are executed properly and meet compliance guidelines

Keywords: OC Telecommunications, Santa Ana , Customer Support Representative, Other , Santa Ana, California