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Customer Service Representative - Medical Business

Company: FISI - FUJIFILM Irvine Scientific
Location: Santa Ana
Posted on: September 18, 2022

Job Description:

Overview FUJIFILM Irvine Scientific, Inc., is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company's consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services. - FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.We are seeking a Customer Service Representative to receive and process incoming custom orders; correspond to customer inquiries related but not limited to orders, shipments, pricing, and product information. Provide competent, proactive, and enthusiastic customer service. -** External US Responsibilities: -

  • Use company ERP system to enter purchase orders received by telephone, mail, fax, email and website,
  • Investigate and answer inquiries regarding the status of an order using company ERP system along with shipment tools
  • Receive, register, and process customer orders and shipment related complaints by writing up forms and using the computer to process returns, replacements, and/or requests for credit.
  • Set up and manage standing orders. This includes follow-up with Pricing Representative for quote renewal.
  • Ability to correspond in a timely manner to high volume of email correspondence from internal and external customers.
  • Ability to work under pressure.
  • Ability to work well as a team, demonstrating a positive and professional demeanor
  • Ability to prioritize work and meet deadlines.
  • Answer invoicing calls in a friendly, professional manner.
  • Provide exceptional customer service in all verbal and written correspondence with customers to address all their needs.
  • Communicate and collaborate effectively in all verbal and written correspondence with other departments to process orders or provide information for customers
  • Effectively use problem solving to address customer inquiries and resolve issues regarding order error and returns
  • Routinely send concise and effective correspondence to customers regarding updated backorder information and inquiries on purchase order price discrepancies
  • Other duties as assigned or needed relevant to job function and skills.Experience/Education: -
    • High School Diploma or equivalent
    • 3 years or more of customer service experience in an order entry department with a proven ability to solve problems, achieve results, and provide excellent customer service.
    • Working knowledge of general office procedures and strong customer service skills
    • Working knowledge or basic calculator functions
    • Ability to present a positive and team oriented demeanor to all internal and external contacts.
    • A strong attention to detail.
    • Ability to learn business requirements and use data systems to meet job requirements.
    • Proficiency in Outlook, Word and Excel.
    • Possess strong computer skills
    • Experience using an ERP order entry system.
    • Efficiently multi-task -FUJIFILM Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic -protected by applicable federal, state, or local law. - To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

Keywords: FISI - FUJIFILM Irvine Scientific, Santa Ana , Customer Service Representative - Medical Business, Other , Santa Ana, California

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