Payroll Tax Support Specialist
Company: UKG (Ultimate Kronos Group)
Location: Santa Ana
Posted on: January 18, 2023
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Job Description:
Payroll Tax Support Specialist
**General Information**
Ref #:
20230031883
Travel Amount Required:
None
Job Type:
Regular-Full Time
Location:
Indianapolis - Indiana - United States, Maitland - Florida - United
States, Santa Ana - California - United States
**Description & Qualifications**
Description
The UKG Payroll Services (formerly Kronos Payroll Services) Support
role delivers comprehensive, high-quality support for our UKG
Payroll Services clients. The Payroll Tax Support Specialist is
expected to deliver high-quality support utilizing outstanding
customer service skills and techniques that promote customer
satisfaction and retention. This role is expected to assist clients
with maintenance and processes within the Payroll Services module
of the application, as well as provide support for tax,
post-payroll submission, period-end processing and delivery issues
and questions reported by clients, as well as items originating
from our Payroll Services team that require client action. The
types of cases the UKG Payroll Services Support team member will
handle include amended tax returns, payroll funding, check
delivery, tax updates, bank account changes, ACH returns and other
inquiries specific to the Payroll Services offering.
Primary/Essential Duties and Key Responsibilities:
Utilize Payroll knowledge and experience to resolve complex issues
submitted by end users while exercising sound problem-solving and
troubleshooting abilities.
Ability to research problems independently and identify root cause
of issues.
Provide timely, accurate and complete responses to all
inquiries.
Utilize Salesforce to accurately record all activity for each case
handled.
Route cases to other team members where applicable and partner
internally to ensure final resolution is provided in a timely
manner.
Consistently and effectively communicate with management to ensure
issues are escalated where appropriate.
Ability to work both independently and as part of a team, as well
as to collaborate effectively across other teams within the Global
Support and Payroll Services organizations.
Qualifications
The right person for this position will have domain knowledge in
Payroll and Payroll Taxes. The role will require the Payroll Tax
Support Specialist to assist customers with the use and usability
of our application specific to UKG Payroll Services.
Required Qualifications:
3+ years of experience using Payroll and/or Payroll Tax
applications or related experience
Successful client service experience with a proven track record of
customer satisfaction
Self-starter with proven ability to effectively manage time and
meet performance metrics
Exceptional organizational skills with high attention to detail
Excellent written, verbal communication, listening and telephone
skills
Strong troubleshooting skills
Strong computer skills with a proficiency of Web and Microsoft
Office Suite
Preferred Qualifications:
Previous help desk experience in a payroll service bureau
environment is desired
Knowledge of UKG Ready or Dimensions HCM applications helpful, but
not required
Bachelor's degree preferred, but not required
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and
innovation of Ultimate Software and Kronos, uniting two
award-winning, employee-centered cultures. Our employees are an
extraordinary group of talented, energetic, and innovative people
who care about more than just work. We strive to create a culture
of belonging and an employee experience that empowers our people.
UKG has more than 13,000 employees around the globe and is known
for its inclusive workplace culture. Ready to be inspired? Learn
more at **www.ukg.com/careers**
EEO Statement
**Equal Opportunity Employer**
Ultimate Kronos Group is proud to be an equal opportunity employer
and is committed to maintaining a diverse and inclusive work
environment. All qualified applicants will receive considerations
for employment without regard to race, color, religion, sex, age,
disability, marital status, familial status, sexual orientation,
pregnancy, genetic information, gender identity, gender expression,
national origin, ancestry, citizenship status, veteran status, and
any other legally protected status under federal, state, or local
anti-discrimination laws.
View The EEO Know Your Rights poster
(https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
and its **supplement** .
View the Pay Transparency Nondiscrimination Provision
(https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here
(https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
.
**Disability Accommodation**
For individuals with disabilities that need additional assistance
at any point in the application and interview process, please email
UKGCareers@ukg.com.
Keywords: UKG (Ultimate Kronos Group), Santa Ana , Payroll Tax Support Specialist, Other , Santa Ana, California
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