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Payroll Tax Support Specialist

Company: UKG (Ultimate Kronos Group)
Location: Santa Ana
Posted on: January 18, 2023

Job Description:

Payroll Tax Support Specialist

**General Information**

Ref #:


Travel Amount Required:


Job Type:

Regular-Full Time


Indianapolis - Indiana - United States, Maitland - Florida - United States, Santa Ana - California - United States

**Description & Qualifications**


The UKG Payroll Services (formerly Kronos Payroll Services) Support role delivers comprehensive, high-quality support for our UKG Payroll Services clients. The Payroll Tax Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This role is expected to assist clients with maintenance and processes within the Payroll Services module of the application, as well as provide support for tax, post-payroll submission, period-end processing and delivery issues and questions reported by clients, as well as items originating from our Payroll Services team that require client action. The types of cases the UKG Payroll Services Support team member will handle include amended tax returns, payroll funding, check delivery, tax updates, bank account changes, ACH returns and other inquiries specific to the Payroll Services offering.

Primary/Essential Duties and Key Responsibilities:

Utilize Payroll knowledge and experience to resolve complex issues submitted by end users while exercising sound problem-solving and troubleshooting abilities.

Ability to research problems independently and identify root cause of issues.

Provide timely, accurate and complete responses to all inquiries.

Utilize Salesforce to accurately record all activity for each case handled.

Route cases to other team members where applicable and partner internally to ensure final resolution is provided in a timely manner.

Consistently and effectively communicate with management to ensure issues are escalated where appropriate.

Ability to work both independently and as part of a team, as well as to collaborate effectively across other teams within the Global Support and Payroll Services organizations.


The right person for this position will have domain knowledge in Payroll and Payroll Taxes. The role will require the Payroll Tax Support Specialist to assist customers with the use and usability of our application specific to UKG Payroll Services.

Required Qualifications:

3+ years of experience using Payroll and/or Payroll Tax applications or related experience

Successful client service experience with a proven track record of customer satisfaction

Self-starter with proven ability to effectively manage time and meet performance metrics

Exceptional organizational skills with high attention to detail

Excellent written, verbal communication, listening and telephone skills

Strong troubleshooting skills

Strong computer skills with a proficiency of Web and Microsoft Office Suite

Preferred Qualifications:

Previous help desk experience in a payroll service bureau environment is desired

Knowledge of UKG Ready or Dimensions HCM applications helpful, but not required

Bachelor's degree preferred, but not required

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at ****

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster ( and its **supplement** .

View the Pay Transparency Nondiscrimination Provision (

UKG participates in E-Verify. View the E-Verify posters here ( .

**Disability Accommodation**

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

Keywords: UKG (Ultimate Kronos Group), Santa Ana , Payroll Tax Support Specialist, Other , Santa Ana, California

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