IT Support Specialist I

Company: ICS
Location: Santa Ana
Posted on: March 14, 2023

Job Description:

Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that's willing to invest in your continued education and career development? Would you like to work for one of Inc. 5000's Fastest Growing Private Companies and the Orange County Business Journal's Best Places to Work? If any of this applies to you, keep reading!

Who we are:
At TechMD (), we believe in a world where technology is perfectly seamless. We believe that technology has the potential to revolutionize the way we do business and the way we live our lives. And we believe in doing IT right.
Based in Southern California, TechMD is an award-winning managed IT services provider that specializes in instant IT support, network security, cloud integration, and strategic consulting for small and medium-sized businesses. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.

Check out the following video to learn a little bit more about us: . We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please click on the link below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video.

What we are looking for:
TechMD () is looking for smart, capable, and all-around enjoyable IT Support Specialist (Field) to help support our growing Orange County office. We are looking for someone who loves to work independently, meet new people, and work with different organizations every day. If you're looking to get away from an office desk and want to learn how to better help people solve tough problems, then this position is for you.

What you will be doing on a daily basis:
- Troubleshooting PC/MAC issues
- Troubleshooting general network infrastructure problems, including networking equipment, printers, PC/Server hardware, etc
- Working with 2nd and 3rd level support on server-related problems
- Troubleshooting server hardware issues at our clients' sites
- Visiting client sites to work on things that cannot be handled remotely
- Learning about and applying proven and emerging technologies (Windows Server, Exchange, SharePoint, VMware, Cisco networking, Office 365, etc.)
Requirements:

Preferred knowledge:
- Cisco and SonicWALL Firewall/Routers (CCNA/CSSA)
- Managed Switches
- Server racks Installation and management
- APC units Installation and configuration
- Strong understanding and troubleshooting skills of Microsoft Windows 7,8, and 10 and Mac operating systems
- A+ or Mac/Windows certifications (ACTC, MSCA Server or Desktop)

Who you are:
- You love driving and don't mind doing it the majority of the day. You look at traffic as an opportunity to think, clear your mind, or listen to an audio book.
- You're energetic and take pride in your appearance. You are the face of the company, and your appearance and passion with clients reflects on who we are. You'll be in front of people all day, so you need to have the stamina to keep it up.
- You're a great communicator with excellent customer service skills.
- You're flexible with your schedule. You don't mind waking up early to go home early, or sleeping in to work after hours.
- You're highly resourceful, able to deal with unique situations using the tools available to you.
- You are extremely passionate about technology. If your idea of a good time is installing a new PC/Server hardware on a Friday night, then you're a perfect fit for us.
- Some demonstrable experience w/technology and no, playing Smash Brothers doesn't count (although those skills may come in handy during our daily team building extended lunch activities)
- You're a fast learner with an advanced ability to absorb and retain knowledge of new technologies.
- You take pride in your work! You always take responsibility for your mistakes and look at them as a learning opportunity.
- You're always on time, and sometimes (almost always) early because you're just cool like that.

Location: Santa Ana (South Coast Metro), CA.
- This is a full time job (Monday through Friday, 8:00 A.M. to 5:00 P.M.)
- Compensation: $22-$25 an hour, plus benefits for full time employees
- You must have a clean driving record and valid driver's license
PI207932075

Keywords: ICS, Santa Ana , IT Support Specialist I, Other , Santa Ana, California