Customer Service Specialist
Company: Veros Credit
Location: Santa Ana
Posted on: March 16, 2023
Job Description:
Veros Credit is committed to making vehicle ownership possible
for everyone. Through our vast network of independent and franchise
dealers, we have helped countless customers with their financing
needs, allowing them to drive off in the vehicle they deserve. We
realize that our greatest assets are our employees, which is why we
strive to make work welcoming and fun but offer limitless
opportunities for growth and advancement. At Veros Credit, you can
look forward to company events, free meals and snacks throughout
the month, holiday activities, and more. You will be greeted by
friendly, positive, and ambitious team members, and work alongside
leaders who encourage and value your new ideas. We are proud to say
that it is this sense of community that makes us excited to walk
through the door every day. Some of our benefit offerings
include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD)
Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool,
and Plug-In Electric Vehicle)
- Referral Bonus
- Bi-weekly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more! The Customer Service Specialist is responsible
for providing excellent service to customers and ensuring that all
options to resolve customer concerns and/or requests are exhausted.
Essential Responsibilities:
- Answer inbound calls from customers through an automated dialer
system and communicate account information in a professional and
efficient manner.
- Accept and schedule payments for customers in accordance with
department guidelines.
- Participate in welcome call dialer campaigns and assist
customers with any questions they may have about their new
relationship with Veros Credit. Also participate in outbound call
dialer campaigns.
- Routinely communicate with internal departments to resolve
customer concerns and route customers to the appropriate department
as needed.
- Evaluate the customers concern and/or request to determine the
best solution and educate the customer on any required course(s) of
action.
- Update account information in accordance with established
procedures and security guidelines and perform accurate account
documentation.
- Provide general administrative and clerical support including
mailing, scanning, faxing, and copying.
- Open, sort, and distribute incoming correspondence.
- Prepare and submit payment deferment and due date change
correspondence.
- Other duties as assigned
Requirements:
- Bilingual (English/Spanish) required.
- 1+ year(s) of experience in the customer service and/or
collections field, preferably in the subprime auto finance
industry.
- Effective communication, negotiation, and problem-solving
skills.
- Effective organizational skills with an emphasis on attention
to detail.
- Ability to read, interpret and apply federal, state, and local
collections regulations.
- Ability to interact with others in a professional, tactful, and
sensitive manner.
- Ability to thrive in a fast-paced work environment and to work
independently and as part of a team.
- Available to work a flexible work schedule and overtime as
needed.
- High School Diploma or GED. Salary: Minimum: $16.00 Maximum:
$23.00 Veros Credit, LLC is an equal opportunity employer.
Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime,
Unsecure Loans, Dealerships, Independent Dealerships, Franchise
Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer,
Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency,
Customer Service, Consumer Finance, Collections, Collector,
Collecting, Loss Recovery, Collateral Recovery, Post Charge Off,
Negotiate, Negotiation, Negotiator, Call Center, Bilingual,
Spanish, FDCPA, Noble
Keywords: Veros Credit, Santa Ana , Customer Service Specialist, Other , Santa Ana, California
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