Customer Service Specialist

Company: Veros Credit
Location: Santa Ana
Posted on: March 16, 2023

Job Description:

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals and snacks throughout the month, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Bi-weekly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more! The Customer Service Specialist is responsible for providing excellent service to customers and ensuring that all options to resolve customer concerns and/or requests are exhausted. Essential Responsibilities:
  • Answer inbound calls from customers through an automated dialer system and communicate account information in a professional and efficient manner.
  • Accept and schedule payments for customers in accordance with department guidelines.
  • Participate in welcome call dialer campaigns and assist customers with any questions they may have about their new relationship with Veros Credit. Also participate in outbound call dialer campaigns.
  • Routinely communicate with internal departments to resolve customer concerns and route customers to the appropriate department as needed.
  • Evaluate the customers concern and/or request to determine the best solution and educate the customer on any required course(s) of action.
  • Update account information in accordance with established procedures and security guidelines and perform accurate account documentation.
  • Provide general administrative and clerical support including mailing, scanning, faxing, and copying.
  • Open, sort, and distribute incoming correspondence.
  • Prepare and submit payment deferment and due date change correspondence.
  • Other duties as assigned
    Requirements:
    • Bilingual (English/Spanish) required.
    • 1+ year(s) of experience in the customer service and/or collections field, preferably in the subprime auto finance industry.
    • Effective communication, negotiation, and problem-solving skills.
    • Effective organizational skills with an emphasis on attention to detail.
    • Ability to read, interpret and apply federal, state, and local collections regulations.
    • Ability to interact with others in a professional, tactful, and sensitive manner.
    • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
    • Available to work a flexible work schedule and overtime as needed.
    • High School Diploma or GED. Salary: Minimum: $16.00 Maximum: $23.00 Veros Credit, LLC is an equal opportunity employer. Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Keywords: Veros Credit, Santa Ana , Customer Service Specialist, Other , Santa Ana, California